Audi Dealership Repair Bafflement

BillHicksRIP · 21 Mar 2024 at 15:25

Audi A4 2017 that's been serviced by my local main dealer while I've had it. Towards the end of the All-In warranty package I'd had for 2 years I pointed out a knocking sound coming from the offside front wheel that made going over bumps make the car shake like a bin wagon. They had the car in for 2 months to look at that and fix some other bits but I had a courtesy car the whole time so no worries. Called me right before Xmas to say the knocking was fixed and come and get it. Obviously, it was exactly the same so it went back to them the first week in Jan. When I dropped it off the guy pointed out 4 or 5 times that they may not be able to fix it as a master technician couldn't figure it out. They've had it for another two months and just mailed me to say they still can't fix it.

Am I on crazy pills? I'm at a loss here so any pointers what to do? Taking it somewhere else and having to pay myself seems a bit odd to me. Thanks.

BillHicksRIP · 21 Mar 2024 at 15:54

They agreed to fix the problem in writing even after the warranty lapsed so that should still stand. I've had a 23 plate to use both times so it's been no hardship really, just very puzzling. We'll be pushing that they agreed to fix it post-warranty when we take their courtesy car back. It's all very strange.

BillHicksRIP · 22 Mar 2024 at 09:04

Nasher said:
If it's nothing with the suspension, it's probably the steering rack (££££).

I guess that's part of our problem. They must know what the issue has always been and we don't.

BillHicksRIP · 22 Mar 2024 at 09:38

JonRGV250 said:
Sounds a bit obvious, but you talked to Audi customer services yet?

Haven't yet, no. If I'd been without a car for an extended period I'd have been on to them. Will be going in next week and will see what the dealership says.

BillHicksRIP · 22 Mar 2024 at 12:10

They were notified about the issue in October but couldn't get it booked in till November. The warranty ran out in December but they agreed in advance to fix it even after the warranty expired. I got it back again late December, issue still not fixed and they've had it since January and now two months later saying they still can't locate the issue.