Avast AV not loading - side by side error. What to do?

Angilion

Angilion

Angilion

Man of Honour
Joined
5 Dec 2003
Posts
21,063
Location
Just to the left of my PC
I'm running Win7 64-bit. All security patches installed and only security patches installed.

After installing my new graphics card, I noticed that Avast antivirus wasn't loading. Strange. So I tried manually loading it and got this error message:

The application has failed to start because its side-by-side configuration is incorrect.

So I looked in the event viewer and found this further information about the error:

Activation context generation failed for "C:\Program Files\AVAST Software\Avast\AvastUI.exe". Dependent Assembly Avast.VC140.CRT,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.23918.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Click to expand...

So I used sxstrace to get a detailed diagnosis and got a log file:

=================
Begin Activation Context Generation.
Input Parameter:
Flags = 0
ProcessorArchitecture = Wow32
CultureFallBacks = en-US;en
ManifestPath = C:\Program Files\AVAST Software\Avast\AvastUI.exe
AssemblyDirectory = C:\Program Files\AVAST Software\Avast\
Application Config File =
-----------------
INFO: Parsing Manifest File C:\Program Files\AVAST Software\Avast\AvastUI.exe.
INFO: Manifest Definition Identity is (null).
INFO: Reference: Avast.VC140.CRT,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.23918.0"
INFO: Reference: Avast.VC140.MFC,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.23918.0"
INFO: Resolving reference Avast.VC140.CRT,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.23918.0".
INFO: Resolving reference for ProcessorArchitecture WOW64.
INFO: Resolving reference for culture Neutral.
INFO: Applying Binding Policy.
INFO: No publisher policy found.
INFO: No binding policy redirect found.
INFO: Begin assembly probing.
INFO: Did not find the assembly in WinSxS.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Avast.VC140.CRT\14.0.23918.0__fcc99ee6193ebbca\Avast.VC140.CRT.DLL.
INFO: Did not find manifest for culture Neutral.
INFO: End assembly probing.
INFO: Resolving reference for ProcessorArchitecture x86.
INFO: Resolving reference for culture Neutral.
INFO: Applying Binding Policy.
INFO: Find publisher policy at C:\Windows\WinSxS\manifests\x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702.manifest
INFO: Publisher Policy redirected assembly version.
INFO: Post policy assembly identity is Avast.VC140.CRT,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.24210.0".
INFO: Begin assembly probing.
INFO: Attempt to probe manifest at C:\Windows\WinSxS\manifests\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8.manifest.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_32\Avast.VC140.CRT\14.0.24210.0__fcc99ee6193ebbca\Avast.VC140.CRT.DLL.
INFO: Attempt to probe manifest at C:\Program Files\AVAST Software\Avast\Avast.VC140.CRT.DLL.
INFO: Attempt to probe manifest at C:\Program Files\AVAST Software\Avast\Avast.VC140.CRT.MANIFEST.
INFO: Attempt to probe manifest at C:\Program Files\AVAST Software\Avast\Avast.VC140.CRT\Avast.VC140.CRT.DLL.
INFO: Attempt to probe manifest at C:\Program Files\AVAST Software\Avast\Avast.VC140.CRT\Avast.VC140.CRT.MANIFEST.
INFO: Did not find manifest for culture Neutral.
INFO: End assembly probing.
ERROR: Cannot resolve reference Avast.VC140.CRT,processorArchitecture="x86",publicKeyToken="fcc99ee6193ebbca",type="win32",version="14.0.23918.0".
ERROR: Activation Context generation failed.
End Activation Context Generation.

=================
Begin Activation Context Generation.
Input Parameter:
Flags = 0
ProcessorArchitecture = AMD64
CultureFallBacks = en-US;en
ManifestPath = C:\Windows\system32\ndfapi.dll
AssemblyDirectory = C:\Windows\system32\
Application Config File =
-----------------
INFO: Parsing Manifest File C:\Windows\system32\ndfapi.dll.
INFO: Manifest Definition Identity is ndfapi,processorArchitecture="amd64",type="win32",version="1.0.0.0".
INFO: Reference: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
INFO: Resolving reference Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0".
INFO: Resolving reference for ProcessorArchitecture amd64.
INFO: Resolving reference for culture en-US.
INFO: Applying Binding Policy.
INFO: No publisher policy found.
INFO: No binding policy redirect found.
INFO: Begin assembly probing.
INFO: Did not find the assembly in WinSxS.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.Windows.Common-Controls\6.0.0.0_en-US_6595b64144ccf1df\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.MANIFEST.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.MANIFEST.
INFO: Did not find manifest for culture en-US.
INFO: End assembly probing.
INFO: Resolving reference for culture en.
INFO: Applying Binding Policy.
INFO: No publisher policy found.
INFO: No binding policy redirect found.
INFO: Begin assembly probing.
INFO: Did not find the assembly in WinSxS.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.Windows.Common-Controls\6.0.0.0_en_6595b64144ccf1df\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.MANIFEST.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls\Microsoft.Windows.Common-Controls.MANIFEST.
INFO: Did not find manifest for culture en.
INFO: End assembly probing.
INFO: Resolving reference for culture Neutral.
INFO: Applying Binding Policy.
INFO: Auto Servicing Policy redirected assembly version.
INFO: Post policy assembly identity is Microsoft.Windows.Common-Controls,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.18837".
INFO: Begin assembly probing.
INFO: Attempt to probe manifest at C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
INFO: Manifest found at C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
INFO: End assembly probing.
INFO: Resolving reference Microsoft.Windows.Common-Controls.mui,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.18837".
INFO: Resolving reference for ProcessorArchitecture amd64.
INFO: Resolving reference for culture en-US.
INFO: Applying Binding Policy.
INFO: No publisher policy found.
INFO: No binding policy redirect found.
INFO: Begin assembly probing.
INFO: Did not find the assembly in WinSxS.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.Windows.Common-Controls.mui\6.0.7601.18837_en-US_6595b64144ccf1df\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.mui.MANIFEST.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.mui\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en-US\Microsoft.Windows.Common-Controls.mui\Microsoft.Windows.Common-Controls.mui.MANIFEST.
INFO: Did not find manifest for culture en-US.
INFO: End assembly probing.
INFO: Resolving reference for culture en.
INFO: Applying Binding Policy.
INFO: No publisher policy found.
INFO: No binding policy redirect found.
INFO: Begin assembly probing.
INFO: Did not find the assembly in WinSxS.
INFO: Attempt to probe manifest at C:\Windows\assembly\GAC_64\Microsoft.Windows.Common-Controls.mui\6.0.7601.18837_en_6595b64144ccf1df\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.mui.MANIFEST.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.mui\Microsoft.Windows.Common-Controls.mui.DLL.
INFO: Attempt to probe manifest at C:\Windows\system32\en\Microsoft.Windows.Common-Controls.mui\Microsoft.Windows.Common-Controls.mui.MANIFEST.
INFO: Did not find manifest for culture en.
INFO: End assembly probing.
INFO: Parsing Manifest File C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
INFO: Manifest Definition Identity is Microsoft.Windows.Common-Controls,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7601.18837".
INFO: Reference: Microsoft.Windows.Common-Controls.Resources,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
INFO: Resolving reference Microsoft.Windows.Common-Controls.Resources,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0".
INFO: Resolving reference for ProcessorArchitecture amd64.
INFO: Resolving reference for culture en-US.
INFO: Applying Binding Policy.
INFO: Auto Servicing Policy redirected assembly version.
INFO: Post policy assembly identity is Microsoft.Windows.Common-Controls.Resources,language="en-US",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16385".
INFO: Begin assembly probing.
INFO: Attempt to probe manifest at C:\Windows\WinSxS\manifests\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_106f9be843a9b4e3.manifest.
INFO: Manifest found at C:\Windows\WinSxS\manifests\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_106f9be843a9b4e3.manifest.
INFO: End assembly probing.
INFO: Parsing Manifest File C:\Windows\WinSxS\manifests\amd64_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_en-us_106f9be843a9b4e3.manifest.
INFO: Manifest Definition Identity is Microsoft.Windows.Common-Controls.Resources,language="en-us",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16385".
INFO: Activation Context generation succeeded.
End Activation Context Generation.

And I'm still none the wiser. I now know that side-by-side errors are a result of different versions of the same file being available and that not being handled properly and I think that in this case the problem is with a Visual C++ library, but I don't know how to fix it.
 
Steampunk said:
The simplest thing to try is to uninstall and then reinstall. Hopefully this will fix any sorts of dependencies or paths that are not correct.
Click to expand...

I'm not even sure how to install Avast Free version today. I know they've made it a lot more difficult. Pain in the backside.
 
Well that's sorted now. A repair installation did the trick. I got sidetracked into chasing the file when I should have repaired Avast first.
 
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