We've been with Pipex for over 2 years now and never really had much of a problem, nothing out of the ordinary.
However, recent problems with the phone meant that it was cut off and my mum had to ring up and change the bill into her name. Couple of days later the internet goes out and she rings htem up and tells them.
They say it'll take a couple of weeks to come back on as they'll have to start from scratch (even though the bill has always been in her name).
So my mum says na thats ok can get it from somewhere else quicker and he says ok if you give me your email address and we'll email you "the details" within 72 hours. So she says well how am I sposed to do that seein as you cut my internet off, but concedes and says she'll check next door.
So lo and behold no email in 72 hours. I ring Tiscali up couple of days later to be told I need the MAC code even though its been cancelled for a while now. So I ring Pipex and get put on hold for 5 minutes then hung up on. Ring them back and after 15 minutes on hold they tell me they'll email me with the MAC code within 72 hours. Been over a week now and no code. Got an email from them telling me that cancellations can only be dealt with over the phone. Great.
So gona ring them tomorrow and terll them I'm not putting up with this. See what they say. Anybody know what I can do to sort them out?
However, recent problems with the phone meant that it was cut off and my mum had to ring up and change the bill into her name. Couple of days later the internet goes out and she rings htem up and tells them.
They say it'll take a couple of weeks to come back on as they'll have to start from scratch (even though the bill has always been in her name).
So my mum says na thats ok can get it from somewhere else quicker and he says ok if you give me your email address and we'll email you "the details" within 72 hours. So she says well how am I sposed to do that seein as you cut my internet off, but concedes and says she'll check next door.
So lo and behold no email in 72 hours. I ring Tiscali up couple of days later to be told I need the MAC code even though its been cancelled for a while now. So I ring Pipex and get put on hold for 5 minutes then hung up on. Ring them back and after 15 minutes on hold they tell me they'll email me with the MAC code within 72 hours. Been over a week now and no code. Got an email from them telling me that cancellations can only be dealt with over the phone. Great.
So gona ring them tomorrow and terll them I'm not putting up with this. See what they say. Anybody know what I can do to sort them out?
