Just a word of caution for anyone looking to buy a new ultrawide monitor.
Don’t get me wrong the AW3821DW is awesome when it works with vibrant colours and silky smooth refresh rates and adds a real sense of immersion.The problem is that as many users on Reddit have shared the thing has a tendency to die within a few months which mine did with purple lines down the centre of the screen. No worries you may say it has a next day advanced replacement service (I wish!).
I have just spent 2 weeks battling with dell. With the following conclusions:
1)It can take up to a week to approve a replacement, in my case it took 3 calls as my original service request was cancelled without resolution.
2)Next day replacement means “whenever we have it back in stock” in my case 3 + weeks, I’m still waiting
3) It is ok for dell to ignore emails for up to 10 days
4)There is no formal process for complaint or compensation, if dell don’t deliver on the service they promise you just have to live with it
Don’t get me wrong the AW3821DW is awesome when it works with vibrant colours and silky smooth refresh rates and adds a real sense of immersion.The problem is that as many users on Reddit have shared the thing has a tendency to die within a few months which mine did with purple lines down the centre of the screen. No worries you may say it has a next day advanced replacement service (I wish!).
I have just spent 2 weeks battling with dell. With the following conclusions:
1)It can take up to a week to approve a replacement, in my case it took 3 calls as my original service request was cancelled without resolution.
2)Next day replacement means “whenever we have it back in stock” in my case 3 + weeks, I’m still waiting
3) It is ok for dell to ignore emails for up to 10 days
4)There is no formal process for complaint or compensation, if dell don’t deliver on the service they promise you just have to live with it
And yes I will not buy directly from dell in the future