B&Q Website Crazyness (Stupidness?)

Tesla · 23 Oct 2007 at 17:10

I have been on www.diy.com for around 20mins now just trying to find a kitchen drawer with no success. Sure there are plenty of fronts and door/drawer front packs but I cannot find the actual drawers?

Is it a crap site or am I just crap?

yipyipboo · 23 Oct 2007 at 17:13

i've never got on well with their site.

answer = its a crap site

ScarySquirrel · 23 Oct 2007 at 17:20

I searched kitchen drawer and found some

mrgubby · 23 Oct 2007 at 17:22

yipyipboo said:
i've never got on well with their site.

answer = its a crap site

I've tried to look at kitchen stuff on the B & Q site & gave up . I went to the local store and spoke to the "Kitchens Expert" about the site & she said " it's a crap site, we can't find anything either"

PardonTheWait · 23 Oct 2007 at 17:25

Blackstar worked at B&Q til recently and she can't work the website either

ljveni · 23 Oct 2007 at 17:32

I work at B&Q, for my sins.........

Try entering drawer box in the search, you should then get what you are looking for.

kai · 23 Oct 2007 at 17:36

i too work for B&Q of a weekend as part of the showroom team, what drawers you looking for?

Tesla · 23 Oct 2007 at 17:40

kai said:
i too work for B&Q of a weekend as part of the showroom team, what drawers you looking for?

Well to be honest I have a couple of brand new 300mm and 600mm drawers in the garage from a couple of years ago when we knocked together a kitchen we we first moved in (we being me and parents). We have since had the kitchen extended and a nicer kitchen made and finished.

As I use the garage for work I am just clearing out some stuff and came across about 10 brand new B&Q units. Wanted to know if they are worth ebaying.

Gave up searching and stuck them on ebay anyway. It was quicker.

kai · 23 Oct 2007 at 17:51

B&Q usually change their range often which i find stupid if you ask me because people are unable to get replacements a few years down the line, even a year in some cases
"same goes for tiles ladies and gentleman 6 months average so make sure you buy enough lol Tesla that sort of date you got no chance of us stocking them unless they are something like maple style modern or oak effect the most common. But yes Ebay was smart move personally

wez130 · 23 Oct 2007 at 17:58

B&Q's website is extremely poor at best, it's near on impossible to find even the more popular items, you search for taps and it says no results found etc (that was a hypothetical example as i can't remember what i actually searched for, might have been a radiator actually)

JodieO · 23 Oct 2007 at 18:02

I don't like their website much either.

Werewolf · 23 Oct 2007 at 18:12

Given how much their website is probably worth (the domain name is one any diy store would kill for), why they cannot or will not spend a bit of time and money to make it easier to use is beyond me.

It's one of the worst online store websites i've ever had the misfortune of trying to use.

wh4mmy · 23 Oct 2007 at 18:14

Yeh i work for B&Q aswell, (Delivery Van, Weekends) Cushty job. But yeh B&Q as a whole is fairly poor.

seaviewuk · 23 Oct 2007 at 18:17

Well here is my chance!!!

What does B&Q stand for? :confused:

ljveni · 23 Oct 2007 at 18:22

Block & Quail, the 2 men that had the first store.

ljveni · 23 Oct 2007 at 18:24

kai said:
B&Q usually change their range often which i find stupid if you ask me because people are unable to get replacements a few years down the line, even a year in some cases
"same goes for tiles ladies and gentleman 6 months average so make sure you buy enough lol Tesla that sort of date you got no chance of us stocking them unless they are something like maple style modern or oak effect the most common. But yes Ebay was smart move personally

But thats the same for any DIY store, I ordered a kitchen from MFI about 4 years ago, it's discontinued already.

seaviewuk · 23 Oct 2007 at 18:32

ljveni said:
Block & Quail, the 2 men that had the first store.

Thanks!

SexyGreyFox · 23 Oct 2007 at 18:49

I've been using the site for years and its always been crap.

DarkShadow · 23 Oct 2007 at 18:50

Werewolf said:
Given how much their website is probably worth (the domain name is one any diy store would kill for), why they cannot or will not spend a bit of time and money to make it easier to use is beyond me.

My thoughts too.

I also work for the same company and it's dire. I'm usually the lucky person on the phone assisting customers. When I get customers asking about a product on line they always comment on how rubbish the site is.

I feel sorry for Showroom staff, poor sods get a lot of stick