Soldato
- Joined
- 16 Oct 2005
- Posts
- 3,681
- Location
- Poole
Long story short I've moved in with my dad for a bit(split up with the missus) and he has had BT broadband for years which is supposed to be between a 2-5mb connection, but it has never peaked above 1mb and 120kb sec download speed! He has always had trouble with BT sorting it out so I took it into my own hands yesterday and phoned them up pretending to be him, now this is where it gets interesting.
After explaing the problem(wanting better speed and a new homehub) SEVEN times after being passed between multiple depatments they all give me the same excuse... there is no trace of the account despite my dads bank statements showing £27.60 going out on the 7th of every month to BT and his email addy being @btopenworld.com!
Absolutely fuming as all they say is "Sorry sir nothing we can do"?! I mean seriously what can I do if the isp can't even help me? I guess it would help if they were english for a start
After explaing the problem(wanting better speed and a new homehub) SEVEN times after being passed between multiple depatments they all give me the same excuse... there is no trace of the account despite my dads bank statements showing £27.60 going out on the 7th of every month to BT and his email addy being @btopenworld.com!
Absolutely fuming as all they say is "Sorry sir nothing we can do"?! I mean seriously what can I do if the isp can't even help me? I guess it would help if they were english for a start
