B2 1155 board

wonderlust · 29 Sep 2011 at 14:24

I have got an Asus B2 spec board.

Does anyone know if Asus will still swap this board for a B3 version?

stulid · 29 Sep 2011 at 14:26

http://asus.co.uk/sandybridge_swap/

Do you still have the receipt? as its now after June 30th so you need to return to the place of sale.

wonderlust · 29 Sep 2011 at 14:27

Place of sale is now out of business

stulid · 29 Sep 2011 at 14:29

Email ASUS, explain the situation.

wonderlust · 29 Sep 2011 at 14:30

Will do, just wondered if anyone else had been in a similar situation.

MeatLoaf · 29 Sep 2011 at 15:11

wonderlust said:
I have got an Asus B2 spec board.

Does anyone know if Asus will still swap this board for a B3 version?

OcUK accepted my B2 Asus board back yesterday and they will return it to asus for swap for me

wonderlust · 29 Sep 2011 at 15:12

Thank you,

Shame mine can't be sent back via the retailer as they are now out of business.

wonderlust · 30 Sep 2011 at 14:42

Well Asus haven't been a lot of help...

Dear Valued Customer,

Please return the motherboard to your reseller so that it can be sent in for repairs to our ASP. Only your reseller can send the board in for repairs. If you reseller is no longer operating, please try send it in through some other computer store, once the board gets to our ASP it will be fitted with a new chipset, tested and sent back to you.

Best Regards,

stulid · 30 Sep 2011 at 14:45

So maybe now try asking OCUK or similar if they would be prepared to send the board of to ASUS? as the wording in that message implies that.

wonderlust · 30 Sep 2011 at 14:53

I don't suppose OCuk would I've not spent much with them.

stulid · 30 Sep 2011 at 15:14

You can but ask? explain the situation and the email you got from ASUS, you have nothing to lose.

wonderlust · 30 Sep 2011 at 17:47

Very true, will drop them a line shortly

Boss_man · 30 Sep 2011 at 18:29

what i cant understand is why people didnt send them back sooner, they must have known they had a fault ........

Hagar · 1 Oct 2011 at 12:22

Boss_man said:
what i cant understand is why people didnt send them back sooner, they must have known they had a fault ........

Because of the very misinformed people posting here and elsewhere saying only 5% of boards were affected even though it was the estimated 5% of users who used more than one sata hard drive that would be affected. All B2 boards were defective.

If you intended to use all your SATA ports, yes you should have swapped it.

In fact you should have swapped it anyway.

wonderlust · 1 Oct 2011 at 16:36

Why can't Asus be like Gigabyte?

One quick call and Gigabte issue an RMA.

MeatLoaf · 2 Oct 2011 at 10:14

Boss_man said:
what i cant understand is why people didnt send them back sooner, they must have known they had a fault ........

Personally i didnt swap mine for 2 reasons, first i wasnt using the affected ports and second i didnt want any downtime.

However since building my machine ive decided i want SLI so ive got a new B3 board, so now its convienientg to return the old board

Surveyor · 2 Oct 2011 at 10:24

MeatLoaf said:
Personally i didnt swap mine for 2 reasons, first i wasnt using the affected ports and second i didnt want any downtime.

However since building my machine ive decided i want SLI so ive got a new B3 board, so now its convienientg to return the old board

Have they agreed you can return the old board?

With the exchange programmes being over I thought they were only accepting boards back which actually develop the fault.

Boss_man · 3 Oct 2011 at 16:05

MeatLoaf said:
Personally i didnt swap mine for 2 reasons, first i wasnt using the affected ports and second i didnt want any downtime.

However since building my machine ive decided i want SLI so ive got a new B3 board, so now its convienientg to return the old board

ye but you must have known these problems may arise in long run of the b2 but to be fair m8 i think asus should accept it and good luck.

MeatLoaf · 3 Oct 2011 at 16:45

Surveyor said:
Have they agreed you can return the old board?

With the exchange programmes being over I thought they were only accepting boards back which actually develop the fault.

Yup It was returned last week

wonderlust · 9 Oct 2011 at 17:23

Well I've found a reseller that was willing to send it back on my behalf.

It's been sent to them, just waiting for it to be "repaired", apparently they actually swap the B2 chip for a B3 rather than exchange for a B3 model.

Then I will just have to wait to hear what it's going to cost for them to deal with it on my behalf, I would expect a minimum of return Carriage.