Hi All,
Not sure if I'm posting in the wrong section or not (please move if required).
I have been rolling out a number of replacement Berrys to users recently. Normally they want media files etc off their old device so I do a backup using the BB Desktop Manager. I've done this around 10 times in the past but today stumbled across a bit of a problem.
Did the back-up as normal, however when It came to restoring the backup to the new device, all of the media files were missing.
Does anybody know if there is a way of retrieving (old device is kaput!) the media files from the .bbb backup file? Or has anybody else even experienced such things? I've used a bit of google fu but can't really find anything that relates exactly to my problem... nor give me a solution!
BB Desktop v7.1.0.37 and the device in question is a Bold 9790.
Recently upgraded from BES 4.1.7 to 5.0.4
thanks in advance!
Not sure if I'm posting in the wrong section or not (please move if required).
I have been rolling out a number of replacement Berrys to users recently. Normally they want media files etc off their old device so I do a backup using the BB Desktop Manager. I've done this around 10 times in the past but today stumbled across a bit of a problem.
Did the back-up as normal, however when It came to restoring the backup to the new device, all of the media files were missing.
Does anybody know if there is a way of retrieving (old device is kaput!) the media files from the .bbb backup file? Or has anybody else even experienced such things? I've used a bit of google fu but can't really find anything that relates exactly to my problem... nor give me a solution!
BB Desktop v7.1.0.37 and the device in question is a Bold 9790.
Recently upgraded from BES 4.1.7 to 5.0.4
thanks in advance!
