Bad Pool Header - 0x00000019

[Luke227]

Hello,

The past couple of days my machine has been blue screening with the error Bad Pool Header. I have used Blue Screen Viewer to pull the up the details - it appears to be error code 0x00000019.

I have Googled this and cannot see any specific - There are a lot references to problems with various anti virus software, none of which I have installed.

I am running Windows 8.1 Pro, with the built in Windows Defender anti virus. I have attached screenshots of the .dmp files - does anyone have any suggestions or thoughts on what could be causing this?

Many thanks

 

[Luke227]

Thanks,

I have also had intermittent issues with the machine just randomly powering off - I have checked event viewer and cannot see anything other than a network driver that I have upgraded. Would this indicate any of the components mentioned above requiring replacement?

Thanks

 

[Luke227]

Hello,

Below is the spec from dxdiag:

System Information
------------------
Time of this report: 5/21/2014, 07:14:10
Machine name: LUKE-PC
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5742
BIOS: InsydeH2O Version V1.22
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 5120MB RAM
Available OS Memory: 4790MB RAM
Page File: 1930MB used, 7723MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04871025&REV_02
Display Memory: 1760 MB



I am not sure if the turning off problem is down to overheating, I was using the machine yesterday when this happened again. When the machine had powered off it seem red hot to touch, especially near the vent. I have cleaned the machine the best I can without taking the laptop apart - I cannot see any dust or anything blocking the vents. The laptop is being used on a laptop raised so the vent is not blocked.

Thanks