I have been following these forums for the past while and been very impressed with the vast knowledge so am hoping someone here is willing to help me.
I have a new build that boots up without issue, installs Windows without issue, and does not seem to have any issue installing and running programs. If, however, I try to install a driver, the system will freeze for a while and then reboot. It seems like it happens whenever the system has to do any sort of hardware check. This happens with almost all drivers (chipset, video, mouse, as well as other motherboard drivers such as for the lan, etc.)
I have spent a ridiculous amount of time trying to figure this out and recently took the system completely apart and then rebuilt it switching the video card to a lower slot and having only one of the 8pin cpu power cables connected rather than both. For the first time I was able to install the chipset driver. I then switched the video card back to the correct, upper slot and was able to install its driver as well as the one for the mouse (first time I was able to do either of those). I didn't try to install any drivers beyond that as it seemed based on this that the issue was the left cpu power connection. I then spent a week or so doing light gaming and general use to see if any other issues, but none showed beyond Windows errors (not unexpected after how many crashes/reboots the system had). It seemed to be working so I figured I could just leave the second cpu power cable unplugged as it shouldn't be necessary and decided to do a clean install of Windows....only to once again not be able to install drivers after the new install...could the three drivers finally going in just be a coincidence? Has anyone here ever encountered a similar issue with installing drivers?
The specs:
MB: Gigabyte x570 Master
CPU: Ryzen 3700x
PSU: Evga G2 850w (from previous build)
GPU: Sapphire Nitro 5700xt
RAM: 2 x 16gb Gskill Trident Neo 3600
Noctua cpu cooler (also previous build)
Samsung 970 nvme / WD 2tb hdd (both new and tried clean install on each to rule the drives as a source of issue)
I have nothing overclocked/xmp is off
Using latest ABBA bios
Using clean install of Windows 10, fully updated
All drivers attempting to use directly off relevant sites (AMD, Gigabyte).
No issue with temperatures (as I mentioned, I haven't noticed any issue installing other thing so installed hwinfo to rule out temps).
In no particular order:
I have cleared cmos...
Updated bios...
Reinstalled Windows...several times...
Checked temps...
Switched new memory for known, working ram from old build...
Switched new gpu for an old, known working one...
Tried different hd (an actual mechanical)...
Tried different mouse and keyboard (I figured it was ridiculous, but why not?)...and the same exact problem persisted with all hardware changes.
At this point I can't think of anything beyond it being either the power supply (I don't have a spare, but this one is only a couple years old and worked fine in my old system. I also had no issues running other programs or even games the short time I did get the gpu driver in which surely indicates that its unlikely the psu is the issue), cpu, or motherboard.
I apologize for how long this is but don't want anyone to waste time with something that has already been tried. I just really don't know what else it could be but the...motherboard...??? I did contact Gigabyte support but I can't help but feel the reps I got know even less about computers than I do, and we seem to have reached a little circle where they are now repeating basic questions (ie. Which bios and version of Windows 10...which I have already answered) and have not offered anything I feel useful. Yes, I am feeling really frustrated with this build and fear I am going to have to deal with a long rma process...it also seems like your consumer protection laws are far better over there than they are here as I wish I could simply return the motherboard.
Hopefully someone on here can give me a suggestion as I really don't want to go through the process of trying to rma the motherboard if it's something else causing this. Thanks!
I have a new build that boots up without issue, installs Windows without issue, and does not seem to have any issue installing and running programs. If, however, I try to install a driver, the system will freeze for a while and then reboot. It seems like it happens whenever the system has to do any sort of hardware check. This happens with almost all drivers (chipset, video, mouse, as well as other motherboard drivers such as for the lan, etc.)
I have spent a ridiculous amount of time trying to figure this out and recently took the system completely apart and then rebuilt it switching the video card to a lower slot and having only one of the 8pin cpu power cables connected rather than both. For the first time I was able to install the chipset driver. I then switched the video card back to the correct, upper slot and was able to install its driver as well as the one for the mouse (first time I was able to do either of those). I didn't try to install any drivers beyond that as it seemed based on this that the issue was the left cpu power connection. I then spent a week or so doing light gaming and general use to see if any other issues, but none showed beyond Windows errors (not unexpected after how many crashes/reboots the system had). It seemed to be working so I figured I could just leave the second cpu power cable unplugged as it shouldn't be necessary and decided to do a clean install of Windows....only to once again not be able to install drivers after the new install...could the three drivers finally going in just be a coincidence? Has anyone here ever encountered a similar issue with installing drivers?
The specs:
MB: Gigabyte x570 Master
CPU: Ryzen 3700x
PSU: Evga G2 850w (from previous build)
GPU: Sapphire Nitro 5700xt
RAM: 2 x 16gb Gskill Trident Neo 3600
Noctua cpu cooler (also previous build)
Samsung 970 nvme / WD 2tb hdd (both new and tried clean install on each to rule the drives as a source of issue)
I have nothing overclocked/xmp is off
Using latest ABBA bios
Using clean install of Windows 10, fully updated
All drivers attempting to use directly off relevant sites (AMD, Gigabyte).
No issue with temperatures (as I mentioned, I haven't noticed any issue installing other thing so installed hwinfo to rule out temps).
In no particular order:
I have cleared cmos...
Updated bios...
Reinstalled Windows...several times...
Checked temps...
Switched new memory for known, working ram from old build...
Switched new gpu for an old, known working one...
Tried different hd (an actual mechanical)...
Tried different mouse and keyboard (I figured it was ridiculous, but why not?)...and the same exact problem persisted with all hardware changes.
At this point I can't think of anything beyond it being either the power supply (I don't have a spare, but this one is only a couple years old and worked fine in my old system. I also had no issues running other programs or even games the short time I did get the gpu driver in which surely indicates that its unlikely the psu is the issue), cpu, or motherboard.
I apologize for how long this is but don't want anyone to waste time with something that has already been tried. I just really don't know what else it could be but the...motherboard...??? I did contact Gigabyte support but I can't help but feel the reps I got know even less about computers than I do, and we seem to have reached a little circle where they are now repeating basic questions (ie. Which bios and version of Windows 10...which I have already answered) and have not offered anything I feel useful. Yes, I am feeling really frustrated with this build and fear I am going to have to deal with a long rma process...it also seems like your consumer protection laws are far better over there than they are here as I wish I could simply return the motherboard.
Hopefully someone on here can give me a suggestion as I really don't want to go through the process of trying to rma the motherboard if it's something else causing this. Thanks!