Brand new 2gig kit of ballistix 5300 is faulty. Overclockers seem keen to get me to contact crucial direct. I dont want to have to do this. Is it unreasonable of me to want to return the faulty memory directly to OC for them to sort out 
ballistix rma, overclockers or crucial?
- Thread starter m_cozzy
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apparantly Crucial do a 48hr turnaround, so that might be better.
Based in Scotland too, so no international mail probs, and cheaper to send.
http://www.crucial.com/uk/support/returns.asp
Based in Scotland too, so no international mail probs, and cheaper to send.
http://www.crucial.com/uk/support/returns.asp
You should do your RMA through Crucial direct, there is no better RMA in the universe!!!!!!! 
[edit] having said that if the kit was faulty straight away you have the right to ask overclockers.co.uk to pay your return shipping costs, ask them their very helpful like that!
[edit] having said that if the kit was faulty straight away you have the right to ask overclockers.co.uk to pay your return shipping costs, ask them their very helpful like that!
Turnaround speed I'm not worried about, as I already have an existing 2gig kit that works fine
I've not had to rma anything before(dont even know what it stands for!)Just a bit miffed about buying a faulty product & then being out of pocket for the postage costs, unless these are refunded?
If returning direct to the manufacturers is the usual way to do this then thats what I will do, just asking the question.
Its just I have email crucial twice now without a response.
I've not had to rma anything before(dont even know what it stands for!)Just a bit miffed about buying a faulty product & then being out of pocket for the postage costs, unless these are refunded?
If returning direct to the manufacturers is the usual way to do this then thats what I will do, just asking the question.
Its just I have email crucial twice now without a response.
)ok thanks for your help, on the phone now
edit: answered by a stoppy sounding asian, who also couldn't believe that I was coming to them direct instead of overclockers
Couldnt get an rma, they wanted a 5 digit number(?) that is on the memory sticks, which of course are at home & not in front of me.
This so far is certainly is not my definition of an easy rma process..
edit: answered by a stoppy sounding asian, who also couldn't believe that I was coming to them direct instead of overclockers
Couldnt get an rma, they wanted a 5 digit number(?) that is on the memory sticks, which of course are at home & not in front of me.This so far is certainly is not my definition of an easy rma process..
Last edited:
m_cozzy said:ok thanks for your help, on the phone now
edit: answered by a stoppy sounding asian, who also couldn't believe that I was coming to them direct instead of overclockers
This so far is certainly is not my definition of an easy rma process..
Well atleast the call cost you nothing.
If they question why you're not returning it to OcUK, tell them that OcUKs website says to contact Crucial direct, even within the first month.
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m_cozzy said:
They DO need to know what part you are trying to return, and the number may well give them batch info which can be added to statistics to help them improve manufacturing (if a certain batch are RMAed more often than others for example).
Plus, it does say on the website i linked to:
Of which i would assume the first 2 dont apply to you as you bought though a reseller.
Heck, if you dont mind forking out the extra cash, you can "buy" a replacement, get it sent ASAP, and then they'll credit you the cost when they get and test your dead sticks. Though that may only be viable if you ought through their own site (which you didnt).
Lol, sorry forgot to mention that you need the codes from the sticks, nothing to get to huffy about as they do need at least some infom_cozzy said:answered by a stoppy sounding asian, who also couldn't believe that I was coming to them direct instead of overclockers
In your shoes I would probably deal direct with overclockers.co.uk as the kit is effectively DOA, get your return postage covered also!
Big.Wayne said:Lol, sorry forgot to mention that you need the codes from the sticks, nothing to get to huffy about as they do need at least some info
In your shoes I would probably deal direct with overclockers.co.uk as the kit is effectively DOA, get your return postage covered also!
Yes, thats what I want to do!!! but oc keep fobbing me off to the crucial website.
Mattus said:
I don't think anyone is saying there is. The OP is simply asking why a particular retailer is not allowing him/her to exercise their statutory right to return the product for a replacement free of charge, including a full refund of the postage charges to return the item as it was DOA.
m_cozzy said:
Just send the retailer an e-mail clearly asking flat out if they are refusing to accept your return. Then state that they must give you an RMA number as the item was DOA and they must either arrange for collection of the item or refund reasonable postage costs on receipt of your item. On receipt of your item you expect them to immediately issue a new item or a full refund as the original item never worked.
