Hi, vent time (sorry in advance)
My mum is in the process of buying a static caravan for £10k on a well presented caravan park on the North Wales coast. She's seen it, been inside it, met the caravan owner, the sale is being handled by the site owner as per the rules of the site, she has met the site owner about the sale, been inside the office for the site.
The owner gave my mum the businesse's banking details to make payment, after which the necessary process of safety checks, key transfers, paperwork can be done.
As mentioned she has seen the caravan, been inside it, met the owner and site owner, in the site's premises. She is happy to make payment now and then go to sort out the paperwork, key transfer, etc after the safety checks are done by the sites caretaker. If she makes payment now all of these things will be done by the time she travels to the site to holiday in her new caravan.
She rings Barclays to make a bank transfer over the phone, gets put through to the fraud team, a million questions ensue including asking my mum for her national insurance number (!), she told him several times she had seen the caravan met the owner met the site owner and was happy with the process. The fraud team person would not transfer the money, says my mum has got to be there with the owner and site owner ready to "collect" the "camper van" (told him repeatedly it was a static caravan) or else they might drive off after payment has been made (how do you drive off in a static campervan?).
Note this is not a bank transfer to a private person selling something my mum has never seen, this is a bank transfer to a business and she has seen the caravan and we have confirmed the site is legit (there's 150 caravans on there), the site has many google reviews going back years none look fake and all are positive. She even went into a Barclays main branch today to attempt the transfer, they wouldn't have it.
My mum can't spend her money! I transfered £15k to a reputable business for a motorbike in 2023 for a bike I had never even seen and was delivered to me no problem a week later. I was asked no questions. The caravan site owner has never encountered anything like this she said.
I honestly believe my mum is being treated this way because she is elderly and doesn't do online banking etc. She got upset over the whole thing, £10k is a lot of money to her and what should be a very happy time has been a miserable few days.
Rant over.
My mum is in the process of buying a static caravan for £10k on a well presented caravan park on the North Wales coast. She's seen it, been inside it, met the caravan owner, the sale is being handled by the site owner as per the rules of the site, she has met the site owner about the sale, been inside the office for the site.
The owner gave my mum the businesse's banking details to make payment, after which the necessary process of safety checks, key transfers, paperwork can be done.
As mentioned she has seen the caravan, been inside it, met the owner and site owner, in the site's premises. She is happy to make payment now and then go to sort out the paperwork, key transfer, etc after the safety checks are done by the sites caretaker. If she makes payment now all of these things will be done by the time she travels to the site to holiday in her new caravan.
She rings Barclays to make a bank transfer over the phone, gets put through to the fraud team, a million questions ensue including asking my mum for her national insurance number (!), she told him several times she had seen the caravan met the owner met the site owner and was happy with the process. The fraud team person would not transfer the money, says my mum has got to be there with the owner and site owner ready to "collect" the "camper van" (told him repeatedly it was a static caravan) or else they might drive off after payment has been made (how do you drive off in a static campervan?).
Note this is not a bank transfer to a private person selling something my mum has never seen, this is a bank transfer to a business and she has seen the caravan and we have confirmed the site is legit (there's 150 caravans on there), the site has many google reviews going back years none look fake and all are positive. She even went into a Barclays main branch today to attempt the transfer, they wouldn't have it.
My mum can't spend her money! I transfered £15k to a reputable business for a motorbike in 2023 for a bike I had never even seen and was delivered to me no problem a week later. I was asked no questions. The caravan site owner has never encountered anything like this she said.
I honestly believe my mum is being treated this way because she is elderly and doesn't do online banking etc. She got upset over the whole thing, £10k is a lot of money to her and what should be a very happy time has been a miserable few days.
Rant over.
) and explained everything.
or they deduct processing fees from the refund
: my mum got the documentation today and is at the caravan, it wasn't a scam.