Banking website problem

Firegod

Firegod

Firegod

Soldato
Joined
12 Sep 2003
Posts
10,583
Location
Newcastle, UK
Having a mare with this one. Trying to do online banking, and the website after logging in will randomly log back out to the login screen. Can happen instantly or after a few clicks about.

I've tried both Edge and Firefox. I've tried adding the site to the security settings of the browser to exclude it from enhanced security and tracker blocking etc.

I've tried with 3rd party AV disabled and then with it completely uninstalled.

I've tried from two computers and get the same result. Clearing cache and cookies doesn't help.

Even tried from an android mobile phone with Firefox to rule out an OS / patch issue on Windows 11. Same thing happens.

Rebooted router just in case.

I have the number for the digital banking team after getting no where on the basic chat with the bank customer services.

Anyone ever come across something like this before? Pulling my hair out.

Thanks.
 
Mr Badger said:
Post you login ID, password and PIN and I'll take a look.

Also, am obvious explanation would be that the problem is at their end. For how long has it been happening?
Click to expand...
About a month or two now. Had to revert to using their app but phone screen just can't compete against the real estate offered by a laptop screen / computer monitor. It's frustrating enough to consider switching banks. But I'll give them a chance first when I call them tomorrow. If they fob me off then I'll consider jumping ship.
 
Thanks some good suggestions there.

When I tried from my phone I was on the same home network. I'll try via data and see what happens.

Also yes, using custom dns provider. I'll revert that and try another provider. Google or cloudflare for example.

Failing that I can try from a family members pc at the weekend.

Sorry I didn't mention the bank in question deliberately as I don't want that on a public forum, if anything was hacked, could lead to spam or targeted phishing. I know. Paranoid much. But can't be too careful nowadays.

Thanks.
 
So I tried Cloudflare and Google for DNS, didn't make a difference so back to Quad9 now. Also tried from my mobile via Data instead of Home WiFi. Same issue. So frustrating. I called the number given to me today, 20 minutes later, still no resolution not really making any progress and I had to get back to work so just told them to forget about it for now and I'd just use the App.
 
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