Barclays Pinsentry

HEADRAT · 9 Dec 2011 at 12:55

Hi,

The batteries have run out in my Barclays Pinsentry, does anybody know what batteries they are (don't have much in the way of markings on the outside) or will Barclays send me replacements?

Thanks

HEADRAT

DAIR · 9 Dec 2011 at 12:57

I'm sure they can send you another.

Do you bank with anyone else? If you do then you can always use one of their card readers.

Oh and you should be able to log in without using the reader. Only thing you wont be able to do is transfer monies!

Stone22uk · 9 Dec 2011 at 12:59

I thought the batteries were meant to last like 10 years.

d_brennen · 9 Dec 2011 at 13:05

I'm sure if you ring then they'll send you another unit. I have no less than 5 card readers after some confusion with their call centre people.

Little uncalled for?

Nitefly · 9 Dec 2011 at 13:05

I'm fairly sure that if you have any other card-readers, these will work exactly the same regardless of which bank they are from.

I used my nationwide one for my natwest card last week and it worked fine.

DAIR · 9 Dec 2011 at 13:10

Nitefly said:
I'm fairly sure that if you have any other card-readers, these will work exactly the same regardless of which bank they are from.

I used my nationwide one for my natwest card last week and it worked fine.

Very true.

They all work

dannyjo22 · 9 Dec 2011 at 13:13

Can't you just undo the two screws and have a look?

Efour · 9 Dec 2011 at 13:16

i can get a new one from natwest in 3 clicks!!!

Saundie · 9 Dec 2011 at 13:17

dannyjo22 said:
Can't you just undo the two screws and have a look?

Indeed. I am pretty sure it takes two CR2032 cells.

FNGsam · 9 Dec 2011 at 13:47

I thought mine was dead for ages, but then one day I realised that it only turns on with a card in it. I was just trying to turn it on by pressing "identify", went about 2 months using other peoples readers at work before I realised...

Mikoyan · 9 Dec 2011 at 14:13

FNGsam said:
I thought mine was dead for ages, but then one day I realised that it only turns on with a card in it. I was just trying to turn it on by pressing "identify", went about 2 months using other peoples readers at work before I realised...

This makes no sense, surely you would have been doing the same thing on the peoples at work?

FNGsam · 9 Dec 2011 at 14:18

Mikoyan said:
This makes no sense, surely you would have been doing the same thing on the peoples at work?

I think maybe I just did it once on mine, and assumed from then on it didn't work and did it right with the work peoples ones. Just a brain fart once that I didn't question

Fourstar · 9 Dec 2011 at 14:24

HEADRAT said:
anybody know what batteries they are (don't have much in the way of markings on the outside) or will Barclays send me replacements?

They must have changed the design as mine gives battery details on the back "LR44 - 1.5V x 4". Sadly this may also mean yours takes different batteries.

Barclays said:
How will Barclays know when I need a replacement card reader?
The battery in the card reader should last between five and seven years. When this time
approaches, we will automatically send you a new one.

What happens if I need a replacement card reader before then?
Visit barclays.co.uk/pinsentry to order a replacement. Alternatively, you can replace the
battery yourself. Battery details are on the label on the back of the card reader.