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Anshul
Thanks for contacting EA Customer Experience, my name is Anshul. How may I assist you today?
you
hello i cant download china rising for BF4. its says its released 17th DEC but i have premium
Anshul
Sure,I'll be glad to help you.
Anshul
Could you please provide me answer of your security question which is:-
name of pook
you
xxxxx
Anshul
Thanks.
Anshul
Are you not able to download china rising ?
you
no
Anshul
May I please know which error you are facing ?
you
no error. cant download the 4.5gb. says game is up to date. oriign says its released on 17th dec which is for no premium users.
Anshul
Please try to download by following these steps :-
Anshul
Login Origin
Anshul
Goto mygames.
Anshul
Click on battlefield 4
you
ive done that
Anshul
There you will see a option "i"
Anshul
Please click on "i" button.
Anshul
After clicking on "i" are you able to see china rising there ?
you
yes. it says its available on 17th December. that's for non premium users. i have premium.
Anshul
As I checked your account china rising is already granted to you.
Anshul
Please don't worry this is for premium users also and you will be able it when it is released.
Anshul
It is already added in your account.
you
i cant download it. !!!!!!
you
it wont let me download it unitl 17th. its out today for premium users
Anshul
Would you mind holding for a minute while I find some relevant information for you?
you
no probs. ive tried loading all four maps and it crashes. doesnt get to loading scree, i havent downloaded the 4.5GB patch.
you
ill go for cigarette. so dont end convo if u dont get a reply from me.
you
thanks
Anshul
Thank you for waiting. I appreciate your patience.
Anshul
Are we connected ?
you
yes
Anshul
I have noted all your case details and forwarded it to my supervisor.
Anshul
Shortly your issue will be resolved.
Anshul
I request you to please wait for 24 hours.
Anshul
If still the problem persists then please feel free to contact us again.
you
just give me a refund on BF4 and premium please. cant be bothered with this game.
Anshul
Your case Id is:-10785192
you
just give me a refund on BF4 and premium please. cant be bothered with this game.
Anshul
I'll check for refund.
you
ok
Anshul
I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
Anshul
I am sorry in your case we can't issue a refund for you.
Anshul
We issued refund for unused product only.
Anshul
So refund option is not available for your purchase.
you
BF4 is broken. and i ahvent used premium yet as i cant download the premium content.
you
boht BF4 and premium in my case are broken.
you
both**
Anshul
Have you purchased a physical copy of game ?
you
no
Anshul
China rising is released today and it is still not released completely in all regions.
Anshul
So I request you to please wait for 24 hours.
you
its was released at 9AM today in UK
you
i wont be able to download it till 17th
Anshul
You will be able to download it in 24 hours.
you
no i wont. its released now. i gaurentee you i will not be able to download it. if i cant in 24 hours can i contact you directly and receive a refund?? deal?
Anshul
From my end refund is available for only unused products.
you
ahve i sued premiuum?
you
used?
you
BF4 is broken
you
both BF4 and premium dont not work for me. all i ask is for a refund on the two products that i have purchased that do not function as advertised.
Anshul
I can transfer your case to our specialist team because only they can issue you a refund.
you
unacceptable.
Anshul
I am sorry but refund for used products is not available at my end. Because at my end refund option is disable for you.
you
http://postimg.org/image/icaeyiv3b/
you
image of origin stating i can download game on 17th
you
please copy and paste into browser
Anshul
I am requesting you to please wait for 24 hours.
you
not good enough. ive payed for the product and it doesnt work.
Anshul
If still the problem persists then please feel free to contact us again and we will transfer your case to our specialist team.
you
thought you said you ahve elevated it to specialist team?
you
or supervisor?
Anshul
I am escalating your case so that you will be able to download your china rising.
Anshul
He will resolve your issue so please try to download game again after 24 hours.
you
very unhappy about this.
Anshul
This is a technical issue and please give us a chance to resolve your issue.
you
all ive encountered is technical issues with this game. its beyond a joke
Anshul
I apologize for the trouble, I request you to please wait for 24 hours.