Biggest problem that I've seen with this game, and the one that is a gamebreaker for me, is the way that one minute you are flying along, a lowly level 4, in yer lowly level 4 spaceship, when all of a sudden, out of nowhere, you get jumped by a level 24, and you've got next to no chance..
As is mentioned on the BSG-O forums, other games by the same publisher, have been completely ruined by a small group of people, using their wallets to buy the biggest ships, with all the upgrades, and they go around making the game unplayable for everyone else.
BSG-O is still in open beta, and you can see this happening already..
Shame, it had potential.