befibre - who's their network provider?

[Mercutio]

Was under the assumption my mums place had had BT FTTP as they have all the kit on the poles. Turns out it's "befibre" instead and BT aren't yet deployed (?!).

Anyone know who BE use as their network provider? Just for an idea of congestion/etc.

 

[John24]

Looks like they built their own network then were aquired by FullFibre Limited and it was recently discovered they are looking to drop the befibre brand and switch it to their other retail brand zzoomm https://www.ispreview.co.uk/index.p...-set-to-drop-befibre-broadband-isp-brand.html

Reviews don't look good but it mostly looks like poor router and customer service, when the connection is working it's fine. https://www.ispreview.co.uk/review/isp/befibre/?category=17

I'd check the fullfibre and zzoomm checkers to see what they say https://fullfibre.co/ https://zzoomm.com/

befibre do a 30-Day Rolling Contract so you could go for it and see how it is https://www.be-fibre.co.uk/new/fleximonth/

 

[Mercutio]

Gotta admit, first touch with customer supports been ACTUALLY VERY GOOD.

Number ported from BT too, could call out, not getting calls in.
Gave em a ring, FIRST GUY TO ANSWER THE PHONE had me on with IP checks + looking at router settings (whatismyip etc) showed on a class D (185....) network, their statics are on 149... so eventually a missed step my side. Rebooted and let it pick up the correct IP, all good. Still wasn't calling in though.
Sat down a sec give it a moment, maybe some routing to update somewhere/etc and the phone rings...
Guy I was talking to from Be who'd done config tweaks etc and all now working + good.

That to me is pretty damn spotless in the current day/age. Might well have been a hideously lucky one off too but positive so far. Speeds seem fine too (920/840ish).