Belkin Wireless G MIMO unable to access all pages/services

Maccy

Maccy

Maccy

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As the title states, unable to access some websites and MSN Messenger. Have tried using Open DNS but to no avail.

I'm sure more info is required but some first pointers would be great :)
 
What happens when you traceroute one of the website you can't gain access to?

e.g.

tracert bbc.co.uk

What message does it return? If you could paste the results into this topic, we can progress from there.

Do a tracert/traceroute to one of the websites you are having problems with (the bbc.co.uk was just an example).
 
Thanks for your reply.

Here's one for the National Lottery website, one that hasn't worked for the last week -

traceroute to national-lottery.co.uk (89.248.30.2), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 1.404 ms 2.714 ms 2.204 ms
2 78.147.96.1 (78.147.96.1) 29.608 ms 31.013 ms 29.901 ms
3 gig-14-1-4005-rtr001.thn.opaltelecom.net (62.24.254.234) 30.539 ms 32.848 ms 32.520 ms
4 62.24.254.211 (62.24.254.211) 52.597 ms 36.218 ms 30.569 ms
5 xe-10-0-0-rt002.bre.as13285.net (78.151.225.40) 31.324 ms 32.368 ms 34.221 ms
6 xe-11-2-0-rt001.the.as13285.net (62.24.240.13) 34.328 ms 35.114 ms 58.146 ms
7 host-78-144-0-194.as13285.net (78.144.0.194) 33.880 ms
host-78-144-0-192.as13285.net (78.144.0.192) 58.418 ms
xe-10-3-0-scr001.thn.as13285.net (78.144.1.8) 33.382 ms
8 xe-11-3-0-scr010.thn.as13285.net (78.144.0.119) 59.586 ms
host-78-144-0-211.as13285.net (78.144.0.211) 34.333 ms
host-78-144-0-197.as13285.net (78.144.0.197) 32.628 ms
9 gateway1.9999gb.highspeedoffice.net (195.66.224.160) 32.167 ms 37.906 ms 33.519 ms
10 * * *
11 * * *
12 * * *
13 * * *
Click to expand...

And one for Google that does work with no problems -

Traceroute has started…

traceroute: Warning: google.com has multiple addresses; using 66.102.9.103
traceroute to google.com (66.102.9.103), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 26.537 ms 1.280 ms 1.192 ms
2 78.147.96.1 (78.147.96.1) 28.687 ms 27.468 ms 24.033 ms
3 gig-14-1-4005-rtr001.thn.opaltelecom.net (62.24.254.234) 30.734 ms 32.557 ms 33.801 ms
4 62.24.254.211 (62.24.254.211) 32.922 ms 32.241 ms
62.24.254.235 (62.24.254.235) 31.209 ms
5 xe-10-0-0-rt002.bre.as13285.net (78.151.225.40) 32.861 ms
xe-11-0-0-rt002.bre.as13285.net (78.151.225.37) 33.810 ms 37.112 ms
6 xe-11-2-0-rt001.the.as13285.net (62.24.240.13) 33.894 ms 31.761 ms 34.437 ms
7 xe-11-2-0-scr001.thn.as13285.net (78.144.1.4) 34.845 ms
host-78-144-0-194.as13285.net (78.144.0.194) 36.409 ms
xe-11-2-0-scr001.thn.as13285.net (78.144.1.4) 33.502 ms
8 xe-11-3-0-scr010.thn.as13285.net (78.144.0.119) 65.417 ms 34.360 ms
xe-10-0-0-scr010.thn.as13285.net (78.144.0.224) 34.701 ms
9 host-78-144-3-30.as13285.net (78.144.3.30) 32.744 ms 33.392 ms 34.178 ms
10 64.233.175.25 (64.233.175.25) 31.111 ms 35.849 ms 34.736 ms
11 209.85.250.216 (209.85.250.216) 48.067 ms 78.370 ms
209.85.251.190 (209.85.251.190) 43.840 ms
12 72.14.232.235 (72.14.232.235) 45.568 ms 55.553 ms 47.818 ms
13 64.233.174.18 (64.233.174.18) 59.333 ms 53.290 ms 53.969 ms
14 lm-in-f103.1e100.net (66.102.9.103) 44.605 ms 42.457 ms 48.045 ms
Click to expand...
 
I can't see a reason as to why you cannot access the national-lottery.co.uk website;

- Your connection is able to resolve the domain
- Your connection is able to reach the end host

What error message do you get in your browser when you go to national-lottery.co.uk?

Although the traceroute does not appear to complete to national-lottery.co.uk, it has reached the end destination. This is due to how national-lottery.co.uk's network is structured, to prevent attacks.
 
I stopped the Traceroute for the national-lottery.co.uk website, it went up to about 20 and kept going with the 3 *'s.
I don't get an error message it just fails to load. For example, I could enter it now from this page and it would hang on here. Same for if I type it into Google and click on the first result, it would appear to load but just stay on the search results.
 
I've tried Firefox and Safari. I think this ties in with not being able to access Messenger, having tried both the Microsoft Messenger for Mac and aMSN (again for Mac).
It's notable that these services/websites aren't available on my girlfriends Mac either.

The router is Version 1.0.
 
Maccy said:
I've tried Firefox and Safari. I think this ties in with not being able to access Messenger, having tried both the Microsoft Messenger for Mac and aMSN (again for Mac).
It's notable that these services/websites aren't available on my girlfriends Mac either.

The router is Version 1.0.
Click to expand...

You haven't said what the router or adapter is :p E.g Belkin F5D8633UK4A 300Mbps Wireless N ADSL2+, also a router usually improves with firmware updates, upgrading may solve problems.
 
Have you checked that you haven't got any sort of proxy settings setup, untick 'Detect automatically' or anything like that?

I've seem similar behaviour with a couple of clients, where their browser had 'Detect proxy settings automatically' ticked/enabled; which meant that they could access a couple of pages, but other pages would simply not load or respond.
 
The router name is in the thread title, this is the only additional info I can get - F5D9630-4Av1_UK_1.00.04.

Have tried removing any proxy ticks and made sure everything is off but to no avail. I'm fairly sure this is an issue with the router...
 
Who's the ISP? The sites that don't work wouldn't happen to use HTTPS, would they?

Try setting (in the router) the MTU to 1400.
 
I believe the ISP is Talk Talk (groan).

Will try your suggestion, cheers.

EDIT - the MTU is already set at 1400.
 
Update - it appears to be a problem with TalkTalk. A number of companies/users are reporting issues with them!
 
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