I started a thread on 23/4 ref possible fault on my new BenQ FP241W monitor.
It was suddenly going black for a second or so but not switching off/on.
New cable did not cure problem and having found 3 (+1 found later) dead pixels decided it was time to RMA.
As this is about that experience have started this thread which I trust is o'k.
Came to conclusion over bank holiday weekend that something had to be done but was not sure wether to either simply return the monitor to OcUk (and request a replacement or ask for a refund) or to give it a go with the BenQ RMA procedure.
Decided that if BenQ could assure me that they would send me a 'new' monitor (did NOT want a reconditioned one!) would go with them.
Rang Tuesday 6th May and was advised that they could guaruntee me a 'new' replacement as less than 21 days had elapsed since I had purchased (had no idea of this until I rang ; just luck I was just within the period!)
They asked me to fax/e-mail copies of pchse doc's and the monitor seriel no.which I was able to partly do there and then and the remainder I sent that evening.
They advised that as soon as they rec-d the required info. an RMA No. would be issued but that they had no new FP241W's in stock (only FP241WZ's) and it might be a few days before they could source me the new monitor (which I advised I did understand and was happy to wait)
Wednesday got my confirmation that all was in order & a RMA No. - waited to hear.
Was surprised to recieve a call on Thursday when they said they were looking to arrange the exchange - expressed my , pleasant , surprise that after having said they had none available they had found me one . Got the not unexpected 'Oh just a moment please' whilst they checked and then apologised that they still hadn't found one (they only had the 'z' models still) and could not proceed.
Said I understood but that I would be happy to swap for a new 'Z' model - reply was on the lines of 'I'm sure you would'
Monday, midday ,further call from BenQ - Summary would I like to swap for a 'Z' model - Couldn't really think of any reason why not (don't want to be unreasnoble) so , in the end , said o'k.
Arrived today , installed it's
Don't want to spoil my luck and be too catagoric but haven't found any d..d p.....ls yet nor any bl..k screens.
Overall an excellent experience - No complaints at all & would say this even without the , unexpected, upgrade. My compliments to the customer services at BenQ
P.S. - No biggy but U.K. kettle lead was not included in box. Have got a few anyway but just wondered if anyone knows what type of fuse (13/5/3 amp) would be best ?
It was suddenly going black for a second or so but not switching off/on.
New cable did not cure problem and having found 3 (+1 found later) dead pixels decided it was time to RMA.
As this is about that experience have started this thread which I trust is o'k.
Came to conclusion over bank holiday weekend that something had to be done but was not sure wether to either simply return the monitor to OcUk (and request a replacement or ask for a refund) or to give it a go with the BenQ RMA procedure.
Decided that if BenQ could assure me that they would send me a 'new' monitor (did NOT want a reconditioned one!) would go with them.
Rang Tuesday 6th May and was advised that they could guaruntee me a 'new' replacement as less than 21 days had elapsed since I had purchased (had no idea of this until I rang ; just luck I was just within the period!)
They asked me to fax/e-mail copies of pchse doc's and the monitor seriel no.which I was able to partly do there and then and the remainder I sent that evening.
They advised that as soon as they rec-d the required info. an RMA No. would be issued but that they had no new FP241W's in stock (only FP241WZ's) and it might be a few days before they could source me the new monitor (which I advised I did understand and was happy to wait)
Wednesday got my confirmation that all was in order & a RMA No. - waited to hear.
Was surprised to recieve a call on Thursday when they said they were looking to arrange the exchange - expressed my , pleasant , surprise that after having said they had none available they had found me one . Got the not unexpected 'Oh just a moment please' whilst they checked and then apologised that they still hadn't found one (they only had the 'z' models still) and could not proceed.
Said I understood but that I would be happy to swap for a new 'Z' model - reply was on the lines of 'I'm sure you would'
Monday, midday ,further call from BenQ - Summary would I like to swap for a 'Z' model - Couldn't really think of any reason why not (don't want to be unreasnoble) so , in the end , said o'k.
Arrived today , installed it's
Don't want to spoil my luck and be too catagoric but haven't found any d..d p.....ls yet nor any bl..k screens.
Overall an excellent experience - No complaints at all & would say this even without the , unexpected, upgrade. My compliments to the customer services at BenQ
P.S. - No biggy but U.K. kettle lead was not included in box. Have got a few anyway but just wondered if anyone knows what type of fuse (13/5/3 amp) would be best ?
