Bent socket pins

[bbr81]

I have recently purchased a gigabyte z78 (not from overclockers), on Saturday and returned it on Monday.

I take great care in being careful around cpu sockets, but discovered a number of bent pins (about 5 not all in same place). I do not believe it was me that bent them.

I took it back to a competitor in Bradford. They have said it needs to be sent back to gigabyte as I have most probably bent them!

I asked about a product legal issues of selling an item not as advertised - I was told as I bought from over the counter any cooling off period for faulty items is cancelled as I should have checked it before I left the shop!
Now the motherboard is classed as damaged by customer and they reject it.

Does this sound correct?



I should have bought form overclockers - I've always been impressed in their prices and products + always had excellent customer service. - wanted to put this in because of any searches bringing this post up.

 

[bbr81]

Hi
The company (a competitor but bought over counter) said they will send it back to Gigabyte.

Then call me to tell me the outcome once gigabyte has contacted them. I took some pictures of the damage before I handed the board back to them.

I have not heard anything yet but it has not been a week yet.

I've been encouraged with things people have said regarding gigabyte.

I don't have the serial number of the board - I could obtain it from the company - do you think it necessary - Should I create a post at the gigabyte forum site?

 

[bbr81]

Hi all and giga-man

Still no update from the company regarding my mother board.

Giga-man, you asked for serial number, it is below, hope you can help. thanks

SN131800013523

 

[bbr81]

I have got an email now saying gigabyte have repaired it and that the company will refund the item.

I did want a replacement in the shop, when they went down this route and refused to do anything else, I then had my i7 refunded (unopended) and bought a motherboard and i7 from overclockers + more bits!

Strange service, lucky i'm in a position to have been able to buy the parts from another store and not have to wait for my refund, I just feel for the people that may not have been in this position.

Thank you to all that gave advise and support.