Best for Broadband in Northern Ireland?

[Jimbo Mahoney]

I'm moving house and have so far had a bit of a shambolic handling of it by both BT and TalkTalk (currently with BT, want to move to TalkTalk).

In the new place I'm moving to, I have the following options (according to SamKnows):

BT
O2 / Be
TalkTalk
Sky
Virgin (cable)

I want cheap and reliable broadband. It doesn't need to be fast, but it needs to be reliable.

Whaddya reckon?

I've been happy with BT, but they're expensive. They offered me a good deal initially, but due to someone on their end hanging up on me (accidentally I assume) and me not phoning back, they withdrew the offer in the meantime.

TalkTalk has been weird. I keep getting passed between a call centre in India and one in the UK and keep getting advised different things, like "It's best to move you to TalkTalk, then we can move your line to your new address" to "You'd be best to cancel the order and set up as a new customer at the new address"

 

[Jimbo Mahoney]

Thanks guys.

I was going to just go back to BT, but phoned them and they said they can't do anything until I receive my final bill from my old place. Useless, so they've lost my business...

I've given Virgin a call and they'll have a modem etc. in the post for Thursday.

Fingers crossed it will go as smoothly as the phonecall did with the salesperson.

 

[Jimbo Mahoney]

Awesome!

I'm now online after phoning Virgin on Monday.

They said the modem would be here Thursday, and it showed up.

Sure, I had to wait on the phone for 30 mins to get activated, but it's great!

20mb connection and I'm seeing ~18mb downloads. Pings are great too.

Highly recommended. Beats the pants off BT and TalkTalk for both customer service and performance.