Aruffell said:
Even the guy i got through too admitted they have gone downhill and need more staff.
Andy
As if, thats sounds BS,(like your review of the networks. Virgin/T-mobile lol
) as if they would say something like that. All there calls are recorded and unlike other networks Orange do actually listen to them.
Aruffell said:
T-Mobile - Good coverage (on par with O2) brilliant customer service and are always happy to help. Flext deals are the best out at the moment.
Virgin - Ok coverage, customer service is quite good, the deals are good for the money but still doesn't compare to T-Mobile Flext.
Hmm What?
Seeing as you are supposed to be in the industry your not very well educated on the networks are you?
I thought everyone knew Virgin is T-Mobile
I was with Orange since i was 16 and on now have i got rid of it, and im 27. Always had nothing but excellent customer service from there. Signal always excellent and even in the remote areas where i get a low signal its enough to have a good call.
Im now with T mobile Flex-t, how i wish i never made the switch. I now think the network is over subscribed unless they are supposed to always drop calls and the like. When they first started as mercury one 2 one around 10 years ago my friends got there phones and the calls were always dropping out or network busy tones. Nothing seems to have changed to be honest, and to be quite frank its very embarrasing when talking to clients. My orange line never ever done this and if it did then i would get reimbursed on some of the money as per oranges customer service guarantee.
Orange just got to dear for me im afraid, and the unlimited data is a big pull for me.
THAT is the only reason im with t mobile now as the signal and switching gears performance is diabolical.
You can have full signal and then it just drops the call and then u have to wait a second for the signal to come back. And no its not the handset, im a competent enough user to know. My gf is on the same network, we both left orange at the same time.........She doesnt really notice as she just text's but even when im using phone its the same. And the amount of my friends on T-mobile that drop off or cut out is hooooge. I supposed it depends on what your used to really.
To summarise I found Orange to be the best Overall network and if you need to have a good reliable connection i would choose them over T mobile every time. How ever if you just want a "raw" cheap connection then T-mobile is the way to go. O2 seem a good all rounder as well. Vodafone used to be geared towards the business consumer but recently have worked very hard to gain customers from the public sector and they do have some reasonable deals so look around as there standard tariffs can be quite expensive. Stop the clock is a good bonus though.
On a side note I believe Orange are the only company to provide 24hr handset replacement as well. In the 10 years i was with orange i must have got through something like 30-40 handsets? One year i had over 9 7110's as the flip kept breaking. Orange never argued once and they never have done with any other claim. Theres something quite amazing about ringing at lunchtime on monday to report a phone fault then by 12 the next day a courier magically arrives with a new handset for you! You do how ever have to pay for this honor.
Edit forgot to say, i may notice the drop outs more than most as i was/am a business user so can be on the phone for an hour in one call. And make around 25 calls a day
