Best remote support tool

feenster99 · 27 Nov 2007 at 22:34

Hi all,
I'll keep this short - are there any remote support tools better than Logmein Rescue?

Looking at something to provide ad-hoc remote support to some clients - Logmein does the job, but want some views as to whether there is anything better on the market (with a similar feature-set).

Matt

feenster99 · 27 Nov 2007 at 22:53

Thing with VNC is that you need to open ports/setup a VPN. I need something that will go on port 80/443 so it won't need to punch through firewalls. The Logmein Rescue also has the facility to restart the remote pc and still keep the connection which is dead handy.

Matt

feenster99 · 28 Nov 2007 at 08:40

Well, VNC isn't the right option here. This is for providing ad-hoc support, so opening ports is a no no. Guess i'll stick with Logmein Rescue.

Matt

feenster99 · 28 Nov 2007 at 16:19

Already use Single Click VNC, and it can't resurrect a remote connection after a restart, which I need. Logmein Rescue it is then

Matt