Best Service Desk Software

PoD · 26 Feb 2010 at 21:51

So im sure a great number of you work or have used I.T Service Desks

I am looking for a new service desk and I'm wondering what you can recommend as the best?

Things that matter:
Price
Reporting
Adherence to ITIL
Knowledgebase
Customisable look (logo at least)

Deleted member 77746 · 26 Feb 2010 at 21:57

Hornbill support works is one of my favs.

PoD · 1 Mar 2010 at 12:09

Bumping this as I am still looking for something

VeNT · 1 Mar 2010 at 12:37

we user Visual QSM (QUETZAL)
it's quite nice and scales nicely.

Fonz-Valo · 1 Mar 2010 at 12:40

We use MyLittleHelpdesk at our school and it works pretty well but I think it is quite pricey if you don't work in education

SourChipmunk · 1 Mar 2010 at 12:44

Don't worry about it. Just outsource it to India.

Oxide™ · 1 Mar 2010 at 13:36

we use Landesk (formerly Touchpaper)

Deleted member 77746 · 1 Mar 2010 at 18:55

Raist said:
Don't worry about it. Just outsource it to India.

........ spot on :eek:

fabkat · 1 Mar 2010 at 20:06

Used several in the past
QSM
Royal Blue
LanDesk
Touchpaper
Assyt
Can't remember the rest but they all have there own good points/bad points, Landesk probably the best one from what i can remember.

CPappas · 2 Mar 2010 at 19:07

PoD said:
Does not like marketing like this on his OcUK forum. Please keep it impartial

Just trying to give you another option. No offense taken.

Dangerous · 3 Mar 2010 at 14:49

CPappas said:
Just trying to give you another option. No offense taken.

Its been removed - Please read rules.

anything I don't mind · 3 Mar 2010 at 16:23

i do not like assyst. i have to use it at the moment and i do not recommend it.

i do recommend this : http://www.iccm.co.uk/

has some nice features, can auto log from email and just seems stable. but not sure on price