Best thing to do with a broken laptop just out of warranty

B0dh1

B0dh1

B0dh1

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Hi all. Looking for some advise please. I have an Asus ROG G751 bought from Overclockers a couple of years ago. Annoyingly it has only recently come out of its two year warranty, but has developed a screen fault (dodgy colours). Overclockers wont touch it, despite repeated requests for help, and Asus want to charge me to repair. I am yet to send it to them for a quote, but I suspect it will not be cheap.

Any advise as to what to do in this situation? I'm properly disappointed that a £1300 is basically a paperweight after just two years, but now just need the most cost effective solution. Should I sell on and replace, or should I risk an ASUS repair?

Any advise gratefully received.
 
I would look for a local laptop repair company that offers a warranty on their work.

Depending on the screen (if it was a regular 1080p) it should cost around £100 for the parts and expect to pay £100 again in labour costs.

I would not be expecting to pay over £300 for the repair in total.

It's either that or try to claim on the home insurance
 
I'd keep trying with the manufacturer - tell them how disappointed you are that it's developed this fault just outside the 2 year warranty period, mention social media, forums etc - and if no joy I'd try the old "sale of goods act" spiel - I think you have up to 6 years to take them to small claims court if the item should have reasonably been expected to last longer! (in my experience, the more you persevere, the better chance you will have of it being passed to someone with the authority to just say yes to get it off their desk!)

TallPaul1878 said:
It's either that or try to make a fraudulent claim on the home insurance
Click to expand...

There, fixed that for you! :D
 
StevieP said:
I'd keep trying with the manufacturer - tell them how disappointed you are that it's developed this fault just outside the 2 year warranty period, mention social media, forums etc - and if no joy I'd try the old "sale of goods act" spiel - I think you have up to 6 years to take them to small claims court if the item should have reasonably been expected to last longer! (in my experience, the more you persevere, the better chance you will have of it being passed to someone with the authority to just say yes to get it off their desk!)



There, fixed that for you! :D
Click to expand...
It's not fraudulent if he asks them and they say yes. It's fraudulent if he suggests that it was broken by accident and not that the screen has borked.
 
I doubt his home insurance would cover simple wear and tear as there has to be an insured peril for cover to attach!

That said, if he were to accidentally knock it off a counter onto a hard floor I'd imagine it would be difficult to refuse a claim (Assuming he's got accidental damage cover on his policy!)
 
StevieP said:
I doubt his home insurance would cover simple wear and tear as there has to be an insured peril for cover to attach!

That said, if he were to accidentally knock it off a counter onto a hard floor I'd imagine it would be difficult to refuse a claim (Assuming he's got accidental damage cover on his policy!)
Click to expand...
I used to sell extended warranties at PC World. We weren't averse to suggesting that a laptop might fall from a great height when it got old if it were still under cover.
 
Plug in a monitor is the screen broken or the gfx card? Screens are often fairly cheap to repair you can probably do it yourself
 
Screen swapping is not so difficult. I've replaced the screen in two laptops. You have to dismantle at least the top section, possibly more. In my case I was able to find videos on how to do it.
 
screen should be abot £100
looks like the screen bezel (the surround facing you)unclips
unclip it
remove screws holding screen in place look for a part number etc
 
Replacing the screen should be very straight forward, remove the battery and then just look at unclipping the bezel and you should have access to the screen. Failing that, could always hook it up to a monitor? I assume it has HDMI port or something you can use to connect it.
 
Thanks for the advise guys. Good advice re plugging in to an external monitor. The good news is I did this and it was fine, so that rules out a mainboard/GPU issue which is likely to be much more expensive. Of course it could be an issue with connectivity between the screen and mainboard, but the screen is the likely culprit in this scenario. Looks like a new screen is going to be circa £80. Is a screen swap relatively easy?
 
Watch a teardown video for your laptop with screen replacement, take note of the tools used, order the correct screen and do it yourself. Be patient and careful. It's not that hard. I've done it.
 
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