Best way to diagnose Computer issues?

Gman

Gman

Gman

Soldato
Joined
18 Oct 2002
Posts
4,911
I've just started to have an issue where the PC is randomly cutting off.

It doesn't look like it's a Windows issue or a driver issue as checking the Windows event viewer shows nothing apart from a Critical error saying...

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

There's nothing before this related to the exact time when the reboot happens.

I've checked the temps and CPU and motherboard are fine.

I've re-installed Windows and still get the issue.

There's no real pattern to when it happens, it's not opening a specific app, or stressing the system.


When this happens the system doesn't blue screen or reboot, the screen just goes blank and all disk activity stops.

Anything else I can check?? besides swapping out components?
 
here's the XML content of the Critical error if its of any help


<Event xmlns=" ">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>9</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2023-09-12T17:34:57.3921115Z" />


<EventRecordID>9851</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>MyComputer</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">0</Data>


<Data Name="BugcheckParameter1">0x0</Data>


<Data Name="BugcheckParameter2">0x0</Data>


<Data Name="BugcheckParameter3">0x0</Data>


<Data Name="BugcheckParameter4">0x0</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">0</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


<Data Name="LidReliability">false</Data>


<Data Name="InputSuppressionState">0</Data>


<Data Name="PowerButtonSuppressionState">0</Data>


<Data Name="LidState">3</Data>


</EventData>


</Event>
 
Tetras said:
Any recent changes to the PC? Bios changes? New devices?
Click to expand...
Nope, nothing changed, no new hardware or devices. No new software.

Even formatted and reinstalled windows fresh with hardly anything installed and still the same issue.
 
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