Best way to remote troubleshoot a PC?

Soldato
Joined
20 Mar 2004
Posts
4,608
Got a bit of a problem with a family members PC, I setup a bit of software on their machine and they've managed to delete the settings.

Tried talking about it over the phone, but I'm hitting a brick wall. What's the best program to remote access a machine, preferable not letting him, or any possible virus' access me.
 
Thanks, got it sorted, saved me an hour long round trip in the car :D

Silly question, once I finish the program, I don't have to worry about it leaving any doors open or anything? :p
 
It should be fine, as far as I know TeamViewer doesnt need any open ports etc as it's the host on the pc that initiates the remote session.
 
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