Best way to remote troubleshoot a PC?

DEL 707 · 20 May 2013 at 17:01

Got a bit of a problem with a family members PC, I setup a bit of software on their machine and they've managed to delete the settings.

Tried talking about it over the phone, but I'm hitting a brick wall. What's the best program to remote access a machine, preferable not letting him, or any possible virus' access me.

CaptainCrash · 20 May 2013 at 17:29

Teamviewer - you could install the full version on your own PC, but get them to just download and run the "Quick Support" module.

DEL 707 · 20 May 2013 at 17:59

Thanks, got it sorted, saved me an hour long round trip in the car

Silly question, once I finish the program, I don't have to worry about it leaving any doors open or anything?

CaptainCrash · 20 May 2013 at 20:32

Nothing's ever 100% certain I suppose, but if I were you I certainly wouldn't be losing any sleep over it.

quackers · 20 May 2013 at 21:18

It should be fine, as far as I know TeamViewer doesnt need any open ports etc as it's the host on the pc that initiates the remote session.