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BFG service

JoyPadJedi

JoyPadJedi

JoyPadJedi

Associate
Joined
8 Jan 2006
Posts
340
Location
Leicestershire
We all know that BFGs RMA and warranty service is meant to be second to none (life-time warranty - awesome!), but my recent experience with them is far from perfect.

Around the beginning of March I purchased a BFG 7900GTX. This ran perfectly for about a month, but then started suffering from the usual 7900GTX problems (artefacting, freezing, desktop coruption/flashing, etc). Send them an email and managed to get an RMA sorted fairly quickly. I received my replacement card 2 days after sending the faulty one. I was impressed. :cool:

The new card worked fine for another 3 or 4 weeks, then came the familiar problems again. Immediately I emailed them. No response after a week. I have sent a total of 3 emails, leaving about a week between each - no response. :mad:

The other day I called their warranty hotline (international call remember). Got through to an unenthusiastic American who took all my details, then put me through to a nice girl at RMA services. Thought I was getting somewhere, but she had to put me on hold to get some extra details. I was on hold for 30 mins before I put the phone down. No doubt that cost me a fortune.

Anyway I've emailed them again and included the details of the phone call too. So far no response. To me this seems like breach of contract. If I hear nothing by mid-week I'm going to call the place I bought it to see if they can contact them.

Could/should I get trading standards involved?
 
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Hmmm this sounds VERY familiar, I had the exact same problem earlier this year (did post a thread somewhere about it) when my 6800 Ultra failed. I sent numerous emails to BFG about this and it took them over a week each time to reply which really frustrated me and still nothing got sorted.

I did also attempt to call them, all the calls I made never got me anywhere as I was always sitting in a queue for over an hour at a time. I eventually got a friend of mine in the USA to call their Toll-Free number and report it for me, thats how I got my RMA sorted out.

I did send a letter to the head office of BFG telling them how appalled I was with the service I had received and I requested they they also looked at compensating me for the numerous amount of wasted calls I had made and I heard nothing.

Since that happened I will NEVER buy another BFG product again.

Unfortunately I know how frustraiting it is for you, I doubt that Traiding Standard Agency will offer you any support as they are not a UK based company, but by all means give it a go.

Stu
 
Delete the competitor, not allowed as per the FAQ. :)

Its not like BFG, everyone raves about how good they are when it comes to RMA's, thats why OcUK stock them so im sure you'll get it sorted. :)
 
Your contract of sale is with the company you purchased the card from, not BFG. The sale of goods act state that "no consumer should be financially penalised for the returns of faulty goods". This includes return postage and also i imagine having to call the states means you are definately financially penalised. You should go through the company you got the card from. That is who your contract is with. It is up to them to get it repaired/replaced in the first year. It does'nt matter if they say to deal with BFG, that is against UK consumer law and they would have a hard time trying to wriggle out of their obligations in a court of law. If you went to the place you got it from and they would'nt do anything about it then trading standards would most definately do something about it. I know, i had to go through a lot of hassle with a company a few months ago and they would'nt do anything until i got trading standards onto them and they "reminded" them of their obligations.
 
Was just thinking, there is a chance I can just get a refund. My confidence in the 7900GTX is way down now since I will be on my THIRD card if I get a replacement. Reckon it's worth living without PC gaming for a while and waiting on the DX10 cards or shall I give the 7900 one last try?
 
I had fast responses from BFG regarding the RMA of my 6600GT. First replacement arrived faulty so I emailed them again and once more they responded quickly and got another RMA sorted and the replacement card is working well.

I wasn't too happy at having to RMA twice but I'd still rate the service I received as excellent.
 
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