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I had a good response from BFG earlier this month. They replied to my original e-mail in 24 hours, responded to my response to their reply in about the same time, and agreed to RMA my 8800GTX within about two days. The replacement card arrived the day after my card reached them. Can't really see how it could be better.
M
M
Supporting the crap support comment
They replied to my initial support request on the 11th aug with a suggestion to scrub drivers i'd done that so emailed them back the very same day and got no reply what so ever, so submitted another web request for tech support quoting the ticket number from the first request.
got this email on the 16th august
> ----- Original Message -----
> From: "BFG Support" <[email protected]>
> To: "------" <[email protected]>
> Sent: Thursday, August 16, 2007 8:40 PM
> Subject: [Ticket#: 20267061] Web submitted comment
>
>
> Gary Hilton,
> If you would like to setup a warranty replacement RMA, and are currently
> in
> the US or Canada, please contact BFG via phone at 1-866-BFG-FIXX
> (1-866-234-3499).
>
> If you are outside the US or Canada, please reply to this e-mail with the
> following information:
>
> Full Name:
> Phone Number:
> Full Shipping Address:
> E-mail Address:
> BFG Product
>
> Once we have this information, we can continue setting up your replacement
> order.
>
> Thank you,
> Tim S
> BFG Support
sent a prompter on the 21st
>I forwarded this reply on the 16th Of August and have as yet not recieved >a
>reply,could you please advise me of the current situation regarding the RMA
>of
>this product.
Many thanks
(included a copy of the email obviously)
so todays now the 24th and still no further contact from BFG, so basically they offered me an RMA and then seem to have stopped talking
Maybe the "lifetime Warranty" is a suggestion of how long they take to deal with problems sometimes.
seems to be hit and miss got to admit i'm getting more and more dissatisfied
with Bfg and thats a shame,
as always there will be thousands who never have a problem and others who get good support post sale, those people you rarely hear from i know, but thats of little consolation to those who have troubles
They replied to my initial support request on the 11th aug with a suggestion to scrub drivers i'd done that so emailed them back the very same day and got no reply what so ever, so submitted another web request for tech support quoting the ticket number from the first request.
got this email on the 16th august
> ----- Original Message -----
> From: "BFG Support" <[email protected]>
> To: "------" <[email protected]>
> Sent: Thursday, August 16, 2007 8:40 PM
> Subject: [Ticket#: 20267061] Web submitted comment
>
>
> Gary Hilton,
> If you would like to setup a warranty replacement RMA, and are currently
> in
> the US or Canada, please contact BFG via phone at 1-866-BFG-FIXX
> (1-866-234-3499).
>
> If you are outside the US or Canada, please reply to this e-mail with the
> following information:
>
> Full Name:
> Phone Number:
> Full Shipping Address:
> E-mail Address:
> BFG Product
>
> Once we have this information, we can continue setting up your replacement
> order.
>
> Thank you,
> Tim S
> BFG Support
sent a prompter on the 21st
>I forwarded this reply on the 16th Of August and have as yet not recieved >a
>reply,could you please advise me of the current situation regarding the RMA
>of
>this product.
Many thanks
(included a copy of the email obviously)
so todays now the 24th and still no further contact from BFG, so basically they offered me an RMA and then seem to have stopped talking
Maybe the "lifetime Warranty" is a suggestion of how long they take to deal with problems sometimes.
seems to be hit and miss got to admit i'm getting more and more dissatisfied
with Bfg and thats a shame,
as always there will be thousands who never have a problem and others who get good support post sale, those people you rarely hear from i know, but thats of little consolation to those who have troubles
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Exactly same here. They were really good when I required a replacement. 2 day response! Brilliant!
But that happens when you return any product. That's why I, and many others, would have a spare card. I went and got a cheap £40 backup card. That way I can still use the PC and if I ever have troubles again I always have a spare.
So, posted the card last thursday and got a replacement today in the post.
Thats a 7 day turnround including the weekend which i'd not really expect them to be working.
Basically i had no feeback from posting it to the unexpected delivery today, no email to say they had it or it was being tested or had failed or even that they had posted one out to me, opened the package and aside from the card
nothing at all, not even a BFG "with compliments" slip.
That small beef however doesnt quite match my anger at what i have actually recieved, its not just that its obviously a second hand refurbed
card its the fact that it looks like someone kicked it round the workshop floor
for the full week its been away.
I post off a Pristine but malfunctioning card and get one that if i saw for sale second hand i'd not touch with a barge pole.
Emailing BFG tonight but meanwhile running some cycles of their own stress test and 3dmark 06.
Oh and the well documented "electric buzzing under load" is a whole lot worse on this one too. Sad to say ive lost all respect for BFG as a manufacturer definately buying from someone else next time, i know they may well be just as bad but hey what else can you do.
Gary
Thats a 7 day turnround including the weekend which i'd not really expect them to be working.
Basically i had no feeback from posting it to the unexpected delivery today, no email to say they had it or it was being tested or had failed or even that they had posted one out to me, opened the package and aside from the card
nothing at all, not even a BFG "with compliments" slip.
That small beef however doesnt quite match my anger at what i have actually recieved, its not just that its obviously a second hand refurbed
card its the fact that it looks like someone kicked it round the workshop floor
for the full week its been away.
I post off a Pristine but malfunctioning card and get one that if i saw for sale second hand i'd not touch with a barge pole.
Emailing BFG tonight but meanwhile running some cycles of their own stress test and 3dmark 06.
Oh and the well documented "electric buzzing under load" is a whole lot worse on this one too. Sad to say ive lost all respect for BFG as a manufacturer definately buying from someone else next time, i know they may well be just as bad but hey what else can you do.
Gary
Soldato
- Joined
- 18 Oct 2002
- Posts
- 5,415
I've not had a problem with them. I got 2 dead cards on a saturday, they replied monday morning, sent the cards off that day and got 2 news ones wednesday. 
My mate rmad an evga gts which went bang after 7 months, provided receipt from etailer and all, and they sent it back to him on the grounds they could not process the rma as there is no sticker with serial no. on back. wtf ? I know they need that to identify the card, but it's out on the market less then a year, and they offer a liftetime warranty or 5 year warranty or whatever, so what's the problem. It's obviously legit and under warranty. And legally all he needs is proof of purchase which he has. Just because they have an rma procedure which says a serial no. / sticker must be on the card and isn't, shouldn't affect him, especially as he has no documentation from evga which mentions his warranty is void is sticker is removed. As far as he is concerned it was never on it in the first place Should he stand his ground and insist on replacement ? Or is he snookered ?
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I would RMA the 2nd card again, i know people who have done it due to the "electric buzzing under load" alone & got replacement cards (admittadly not from BFG). And if they dont accept RMA for that, wait a few weeks & try overclocking the card, see if it can reach 3GHz & if that should kill the ram on the graphics card RMA the faulty card.
Heck no. I sure as hell would fight this. Reply saying this is how the card was purchased & that there was no sticker (must have fell off before you ever recieved the card). Besides there is no mention of this serial number sticker being required for anything & as such the fact it was not on the card was not an issue. Definitely go hard at EVGA, with this. Stand your ground and be adamant about the fact that the missing sticker has nothing to do with you.