Bioshock Infinite Crashing Immediately After Launch

DAnDan · 12 May 2014 at 20:58

So I bought Bioshock infinite a while back in a steam sale, but never got around to playing it properly. Now I remembered why, it crashes as soon as I click play.

It'll load up, and get to the first screen with the red and white squares, but crashes instantly, within a few seconds of loading.

I've tried re-installing it, and have used the verify tool, no luck.

As far as I know my computer is stable. No other games have this issue, and it's basically rock solid with everything other than this game.

The error details I'm given are:

"Fatal error!

Stack trace:
GetOutermost() Address = 0xa1d210 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
CreateAudioInputSourceParams() Address = 0x10e3ed8 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
GetOutermost() Address = 0x9f6c3e (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x58b8b7 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x72bf52 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x68f185 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x7816c4 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
AK::Monitor::GetTimeStamp() Address = 0xd5368f (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x7ff74e (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
AK::Monitor::GetTimeStamp() Address = 0xd437f5 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0x79c27a (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
AK::Monitor::GetTimeStamp() Address = 0xc85119 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
CreateAudioInputSourceParams() Address = 0x1089c75 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
BaseThreadInitThunk() Address = 0x74fc338a (filename not found) [in C:\Windows\syswow64\kernel32.dll]
RtlInitializeExceptionChain() Address = 0x77559f45 (filename not found) [in C:\Windows\SysWOW64\ntdll.dll]
CreateAudioInputSourceParams() Address = 0x1089df5 (filename not found) [in D:\Program Files\Steam\steamapps\common\BioShock Infinite\Binaries\Win32\BioShockInfinite.exe]
Address = 0xfffde000 (filename not found)
Address = 0xfffde000 (filename not found) "

My computer is:

2700K
GTX 580
8GB DDR3 RAM

I've tried disabling my second monitor, but no change.

Any suggestions?

ocmanus · 12 May 2014 at 23:07

Try installing it to the system drive and see if you get the same problem. I'm assuming D: is a data drive?

DAnDan · 13 May 2014 at 19:35

ocmanus said:
Try installing it to the system drive and see if you get the same problem. I'm assuming D: is a data drive?

Yeah D is a data drive. I've got the OS installed on a small (64 GB) SSD, so haven't got much room left over for any steam games, so directed steam at a separate drive.

I'll see if I have enough room on the SSD to move it over.

bigmac121 · 13 May 2014 at 19:47

I have a 2TB steam drive. Never had an issue. Have you tried verifing the game?

point decay · 13 May 2014 at 19:51

bigmac121 said:
I have a 2TB steam drive. Never had an issue. Have you tried verifing the game?

same as above, running from a 3tb D: drive. Doesn't sound like the problem resides with your HDD

seems others have the same issue, also some possible fixes
http://forums.2k.com/showthread.php?226706-Bioshock-Infinite-won-t-launch-crash-on-startup

DAnDan · 13 May 2014 at 20:37

bigmac121 said:
I have a 2TB steam drive. Never had an issue. Have you tried verifing the game?

I've run the verification tool a couple of times, as well as a full uninstall and re-install of the game.

Will take a look at that link, thanks R3d.

AStaley · 13 May 2014 at 20:42

What sound card are you running, something like Realtek? Try downloading the latest sound drivers and re-installing them.

AStaley · 13 May 2014 at 20:45

Also how did you move the Program Files folder, or is it just that you created a new folder called "Program Files" for games etc?

DAnDan · 13 May 2014 at 21:16

AStaley said:
What sound card are you running, something like Realtek? Try downloading the latest sound drivers and re-installing them.

Just the standard onboard Realtek stuff. Seems that all the drivers are up to date.

When I installed Steam I just set it to download the games to a different drive, as I wouldn't have enough space on the SSD any of them.

AStaley · 13 May 2014 at 21:39

If you look under Program and Features which versions of MS Visual C++ can you see installed? Also what version of Windows are you running?

DAnDan · 13 May 2014 at 21:42

AStaley said:
If you look under Program and Features which versions of MS Visual C++ can you see installed? Also what version of Windows are you running?

There's quite a few versions listed actually!

One 2005, five 2008, two 2010, and two 2012 ones. Each with their own version numbers. Is there any in particular I should be looking for?

Running Windows 7, should have mentioned that in the OP, completely forgot sorry.

AStaley · 13 May 2014 at 22:00

Going from my install 2008/2010 x86. I would try running the installer again for both versions, you can find them in X:\***\Steam\SteamApps\common\BioShock Infinite\Binaries\Prerequisites reboot after each one. If prompted you are looking to do a repair install.

almoststew1990 · 13 May 2014 at 22:20

Try getting the latest PhysX software. It seems to fix most crashes I have with a variety of games.

DAnDan · 25 May 2014 at 17:08

AStaley said:
Going from my install 2008/2010 x86. I would try running the installer again for both versions, you can find them in X:\***\Steam\SteamApps\common\BioShock Infinite\Binaries\Prerequisites reboot after each one. If prompted you are looking to do a repair install.

almoststew1990 said:
Try getting the latest PhysX software. It seems to fix most crashes I have with a variety of games.

Trying these now, will let you know what happens, thanks!

DAnDan · 25 May 2014 at 17:57

Bah, no luck!

Been reading some reports that the game doesn't like having the "My Documents" folder mapped to a different drive than the windows drive. So I've reset this, and re-installing now.

Let's see if this can fix it... Really starting to want to give up on this game now!

DAnDan · 25 May 2014 at 21:17

Arrrrg! Full reinstall with the folders set up differently, still crashes in the exact same way!

FrenchTart · 25 May 2014 at 22:57

On the bright side, the game sucks...so you're not really missing out

In all seriousness if you're absolutely 100% sure that your computer is stable and you're desperate to play this then the next step is probably a Windows reinstall. If that doesn't work I would start to doubt the stability of my rig...

DAnDan · 26 May 2014 at 14:58

FrenchTart said:
On the bright side, the game sucks...so you're not really missing out

In all seriousness if you're absolutely 100% sure that your computer is stable and you're desperate to play this then the next step is probably a Windows reinstall. If that doesn't work I would start to doubt the stability of my rig...

I'm 99% sure it's stable, I can't remember any crashes in general use, and every other game I've played has been completely fine.

From googling it does seem that this is a fairly common issue, which is frustrating. Reinstalling again now that I've set all the folders back to default, last attempt!