Hi guys... I reported a while ago that I had severe backlight issues 2005fpw. I rang up dell and told them and they said I needed to ring back with serial number. I went away for a few weeks and came back and rang up Dell again and spoke to a chap in Ireland who confirmed that if I ring up with the serial number they would send me a brand new rather than refurb monitor as I reported the problem within 30 days of receiving the monitor.... so last week I rang them again to give them my serial number but I was put through to the Indian call centre and to say it was a chore to sort out is an understatement. The Irish guy had given me a ref number foe the case which had all my info on it but the guy in India took the ref number but still wanted all my details again which I had to repeat each one about 10 times too.... and when he read back numbers and addresses I had read to them he had taken them down wrong... altogether I was speaking to him for an hour trying to sort it. He said that my unit will be sent within 7-10 days. Tomorrow is the 7th day. But I am wondering if there is supposed to be an e-mail confirming this whole return? I haven't received one. I am worried that he had taken info down wrong.
Is there a direct line to the Irish dept. so I can confirm this whole return has gone through okay?
Is there a direct line to the Irish dept. so I can confirm this whole return has gone through okay?
