Bit peed with Corsair

Lord Alibaski

Lord Alibaski

Lord Alibaski

Associate
Joined
11 Oct 2005
Posts
1,438
Location
Doncaster
The story

I purchased some sp2200 from overclockers last december within 1 week of purchase the speakers started to fail with a certain crackling issue in the left satellite speaker overclockers replaced these for me.

Though several months on the same issue started to happen to the replacement speakers and I have had to rma them with corsair.

Now these speakers are still under warranty but corsair tell me I can't have a replacement of the same speaker because they are an obsolete/discontinued product!! funny that when there still on sale in a few places.

They have the cheek to send me this message.

Code: 
Thank you for contacting Corsair Customer Service.

We have received your RMA#xxxxxxx which is for an obsolete/discontinued product. This product is no longer available for replacement. As per the Corsair Warranty, we are able to offer you the following alternate replacement. Please confirm to us at your earliest convenience.

Returned Product: CA-SP212UK
Returned Qty: 1
Potential/Alternate Replacement: CA-SP211UK
(In order to process the replacement, we would need to include a $50.00 upgrade charge.)

Please contact our customer service at 1-888-222-4346 ext 0.

We apologize for any inconvenience you have encountered. We look forward hearing from you. Thank you very much!


Thank you for choosing Corsair.


Best Regards,

Evelyn Chiang
Customer Service Representative

Corsair Memory Inc.
http://corsair.com/support


Why should I have to pay another $50 to receive a replacement when the 1st product I purchased didn't work and I only wanted to pay little for them in the 1st place..
 
@ PapaLazaru

I know there not offering me the same speakers m8 that's not the point, the point is they couldn't fulfill a warranty request for an item which was still inside the warranty period. Probably because so many have been sent back with the same issue.

@ AtaRo

They were £38 when purchased which was the reason why I purchased them.

I have offered them $25 for the upgrade I don't care how much there worth, the point is they haven't fulfilled a warranty request under warranty deadline so it's their fault not mine so I shouldn't have to pay for the upgrade but I don't mind paying $25.
 
Looks like I will have to pay $50 for the upgrade because the joke of a reply I got from them this afternoon well ermm.

Code: 
We have received your RMA# 5069892 which unfortunately is for an obsolete/discontinued product which is no longer available for direct replacement. Under our warranty policy we are able to offer you alternate replacement. Please confirm to us at your earliest convenience. Thank you!



Returned Product: CA-SP212EU
Returned Qty: 1
Potential/Alternate Replacement: CA-9011112-WW (Vengeance® 1500 Dolby 7.1 USB Gaming Headset)



We apologize for any inconvenience you have encountered. Thank you for choosing Corsair, we appreciate your business.

Thank you!

Regards,
Justin G.
Customer Service Representative
Corsair

Why would someone who purchased speakers want a gaming headset as a replacement :rolleyes:
 
Overclockers would have dealt with it m8 either with replacing them or refunding.

I have just got off the phone with corsair and paid the $50 for the upgrade.
 
I've been really happy with mine, best set of PC speakers I have ever heard.

I was worried about the speaker cable that was originally being sent out with these but when I opened the box I received the 3mtr extensions.

I've had a lot of speakers in my time and these are probably the best built and sounding PC speakers I have had and for a total cost of £70, £38 for the sp2200's and £32 for these what more could you ask for.
 
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