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Bit the bullet and managed to buy a 3090 - but........

Justin Raymond

Justin Raymond

Justin Raymond

Associate
Joined
22 Jul 2019
Posts
13
So I managed to get hold of a EVGA GeForce RTX 3090 FTW3 ULTRA 24GB OC GPU

Plugged it into PC switched on smelled a slight burning smell, noticed the RGB lighting wasn't working and a red led light on the far right of the card. Wouldn't display on screens. Moved cables about etc and then tried to boot again.

This time it booted fine into windows and shows on screens, fans are working, games are working but no RGB and the what I now know is called the Red LED of death still lit up on the card.

Read a lot of issues concerning this GPU with the red LED of death lol so got worried it would go at some point in near future.

Raised a RMA but well peeved that paying the price you pay for a graphics card at the moment and having this happen!

Good thing I kept my 2800
 
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I have RMA'd through the UK company ordered from (who very nicely have a DPD driver collecting on Monday) as it sounds like hell to courier to EVGA as it has to go overseas (Germany i think), brexit etc. EVGA advise you have to cover the costs to return to them.
 
Wrinkly said:
No LEDs, BONUS :D

I hope you don't have to return until they have a replacement ready.
Click to expand...

The red lights of death are on the pcie power connectors on the card, there is an led on each power connector if any light up means either bad power or the card is now dead and needs an RMA, so the card is useless now. Not the main led strip for the logos or RGB.
 
Purgatory said:
The red lights of death are on the pcie power connectors on the card, there is an led on each power connector if any light up means either bad power or the card is now dead and needs an RMA, so the card is useless now. Not the main led strip for the logos or RGB.
Click to expand...

Justin Raymond said:
So I managed to get hold of a EVGA GeForce RTX 3090 FTW3 ULTRA 24GB OC GPU

Plugged it into PC switched on smelled a slight burning smell, noticed the RGB lighting wasn't working and a red led light on the far right of the card. Wouldn't display on screens. Moved cables about etc and then tried to boot again.

This time it booted fine into windows and shows on screens, fans are working, games are working but no RGB and the what I now know is called the Red LED of death still lit up on the card.

Read a lot of issues concerning this GPU with the red LED of death lol so got worried it would go at some point in near future.

Raised a RMA but well peeved that paying the price you pay for a graphics card at the moment and having this happen!

Good thing I kept my 2800
Click to expand...
 
Justin Raymond said:
I have RMA'd through the UK company ordered from (who very nicely have a DPD driver collecting on Monday) as it sounds like hell to courier to EVGA as it has to go overseas (Germany i think), brexit etc. EVGA advise you have to cover the costs to return to them.
Click to expand...
Surprised EVGA is taking this stance... I always read how good there support is supposed to be.

I had to RMA a Corsair PSU recently, they sent me a DPD label for the PSU to go to the Netherlands. Nothing for me to pay, or customs to worry about.
PSU arrived at there centre 2-3 days later. Replacement was actually sent out from Honk Kong. This took about 5 days to arrive back in the UK.
Again, nothing for me to pay on customs charges or anything.
 
xPETEZx said:
Surprised EVGA is taking this stance... I always read how good there support is supposed to be.

I had to RMA a Corsair PSU recently, they sent me a DPD label for the PSU to go to the Netherlands. Nothing for me to pay, or customs to worry about.
PSU arrived at there centre 2-3 days later. Replacement was actually sent out from Honk Kong. This took about 5 days to arrive back in the UK.
Again, nothing for me to pay on customs charges or anything.
Click to expand...
Indeed. The stance EVGA has taken since Brexit has moved them from "This is who I prefer to buy from", to "Only if I have no other choice" :(
 
xPETEZx said:
I had to RMA a Corsair PSU recently, they sent me a DPD label for the PSU to go to the Netherlands.
Click to expand...

They made me arrange and pay for shipping to the Netherlands myself. That must have been a good 7 years ago now though. Nice to know they've improved.
 
blis said:
They made me arrange and pay for shipping to the Netherlands myself. That must have been a good 7 years ago now though. Nice to know they've improved.
Click to expand...

I RMA'ed a H70 AIO with them about 2-3 years ago, and that was all paid-for by them. Very smooth. (got upgraded to H80i)
And the RM750i a couple months back. (And that got 'upgraded' to RM850x. Did loose the iCue features but still happy.)

I'm very happy with Corsair support. Really good communication, and understanding of the issue and fast resolution.
 
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