bitspower rotary failure :(

orby · 12 Sep 2011 at 12:12

not a welcoming thing to find and unsure of the damage at the moment but pretty sure at least one of my 6950's is dead, the movement the fiting had was proberly less than a couple of mm sorry for the lack of decent picture late at night and silly iphone camera

i can only assume that it's the o-ring that is inside the rotary mechanism that has failed and somehow coming out of the joint

orby · 12 Sep 2011 at 12:20

i believe it's the internal o-ring as it's made from rubber

orby · 12 Sep 2011 at 15:36

i believe it's the dual rotary, can confirm once i get home from work though

confirmed from invoice it's the dual rotary

orby · 12 Sep 2011 at 15:39

am also having trouble working out an RMA, hated having to buy from who i did but was only place with stock at the time

is it easy to RMA direct to bitspower? as there website seems some what out dated and not fully working i know cheeky also but wouldn't mind a couple of freebies as this failure appears to be costing me a lot of cash to replace some hardware

orby · 12 Sep 2011 at 17:24

ahhh that would be the website problem then

unfortunately the reseller is not playing ball and i so wished it was you guys

orby · 12 Sep 2011 at 18:41

it appeared fine before i installed and i rotated it very slightly to avoid a bracket and was working fine for at least a month no pressure on the tubing or barb, then coming upstairs saturday night i found a wee leak and a little puddle of water on my graphics card and system not running

have just tested a few bits after 36 hours in the airing cubboard and psu, both gpu's, and i believe motherboard is dead also as no lights coming on the boot display, i would imagine if board okay and cpu dead it would at least power on

and they are a 4 letter named reseller

and ironically the first time i had used them

orby · 13 Sep 2011 at 17:23

small update bitspower is going to replace the barb and added this to there last email to me

(If you can have firm information with exact issue that this was cause by us, we will try our best to help you solve the problem on your hardware).

have lots of pictures also but unfortunately they just look like graphics cards, no blown caps or anything