Hi all,
Im trying to fix a friends laptop, unfortunately they have no idea how to use a pc, and insist on trying things aa million times above their level...
Pc is
Toshiba Equium A100 with a 1.73 dual core cpu, 1gb ram, O/b graphics running vista 32bit.
I had installed them Avast anti virus, and was running withthe windows firewall. Since then they have uninstalled it, and installed Zone Alarm, then uninstalled ZA and installed AVG.... and commodo firewall... once they had done this their internet connection (wireless) was borked. Easy fix i thought.
Upon closer inspection they seem to have foo'barred the vista install... with explorer crashing out after 10 or so mins....
I would use the RESTORE cd, however the clever dick has removed part of the drivers that the cd/dvd rom drive uses... leaving it un-useable. And the only way of reinstalling them is by DOS... I dont know how to use dos... nor do i want to, its boring and to easy to mess up.
I have downloaded the drivers but they will not install under any circumstances... other than dos... and the recovery cd doesnt auto boot???
not only that, but vista thinks ZA is still installed, it also thinks Avast is installed, even though the programme files are non existant... get so far into investigating it and it borks out.... freezes and turns off... safe mode doesnt bork, but still have un-install problems and the "ghosts" of the 2 prevoius anti virus packages.
So now im left with a laptop that i cant bloody fix, and he's going to be a few ££ out of pocket as its a brick at the mo....
Im stumped.. any ideas what to try next
TIA
Neal
Im trying to fix a friends laptop, unfortunately they have no idea how to use a pc, and insist on trying things aa million times above their level...
Pc is
Toshiba Equium A100 with a 1.73 dual core cpu, 1gb ram, O/b graphics running vista 32bit.
I had installed them Avast anti virus, and was running withthe windows firewall. Since then they have uninstalled it, and installed Zone Alarm, then uninstalled ZA and installed AVG.... and commodo firewall... once they had done this their internet connection (wireless) was borked. Easy fix i thought.
Upon closer inspection they seem to have foo'barred the vista install... with explorer crashing out after 10 or so mins....
I would use the RESTORE cd, however the clever dick has removed part of the drivers that the cd/dvd rom drive uses... leaving it un-useable. And the only way of reinstalling them is by DOS... I dont know how to use dos... nor do i want to, its boring and to easy to mess up.
I have downloaded the drivers but they will not install under any circumstances... other than dos... and the recovery cd doesnt auto boot???
not only that, but vista thinks ZA is still installed, it also thinks Avast is installed, even though the programme files are non existant... get so far into investigating it and it borks out.... freezes and turns off... safe mode doesnt bork, but still have un-install problems and the "ghosts" of the 2 prevoius anti virus packages.
So now im left with a laptop that i cant bloody fix, and he's going to be a few ££ out of pocket as its a brick at the mo....
Im stumped.. any ideas what to try next
TIA
Neal