Black screen crash sound continues ??

Surfer

Surfer

Surfer

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Moved this from my thread in graphics card (where i ask whether my psu is enuff for a 290)

Surfer said:
hrmm minor update.

So alls been well with the card has been very good

idles at 29 - 30
load usually 60 or 70 (if its something like shadow of mordor)

I was watching netflix on the TV via hdmi to pc and for some reason i get a black screen...the sound continues and the keyboard still seemed to work though i had to do a soft restart (ctrl alt del didnt work) When i unplug and plug in the hdmi cable the tv screen went green..if that means anything?

I find this odd because ive watched netflix via tv and pc for hours at a time last week and everything has been fine.

On latest catalyst 14.12 cataylst omega drivers.

I will try watching netflix on pc and see if i get a black screen on the monitor.

This odd error has not occurred when playing any games (yet!)
Click to expand...

Well after changing to IE for watching netflix all was fine as i thought it was a problem with Chrome. So i loaded up Dark souls (using big picture view on steam) and after about 15 minutes i get the black screen issue again.
(sound and game continues keyboard, controller, mouse lock up though)

What i find weird is that if there was a psu power issue then it surely should have surfaced in the first couple of weeks when i was using the pc with the new 290 graphics card.

Had a look in event viewer but not really sure how to pinpoint the problem





I know black screen crashes are usually classic case of either drivers, ram, or psu right?

Why would the system be working fine for a couple of weeks with new card and then suddenly start doing this? Perhaps i should do a system restore maybe i have changed something and its causing this....
 
I'm pretty sure the error you should be focusing on is the 'kernel power 41'.

Quick Google suggests drivers may be the problem. Have you recently updated windows or AMD CCC?

Edit: Omega? Maybe try dropping back to the last stable release.
 
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Do you have Adterburner installed?

You could try upping the power limit to 25. That fixed black screen issues with my 290s.
 
The kernel power 41 error is simply stating that the machine was rebooted unexpectedly. That will happen any time you have to manually rest the machine.

Those AMD Catalyst Omega drivers have been out for a while and they are the latest stable release, but it may be worth rolling back to a previous version just in case.

igfxCUI is something to do with the onboard graphics on the Intel Core series CPUs. It may be a conflict with the onboard graphics but I honestly can't say.
 
My apologies. I saw critical error and figured that must be the cause.

Omega is the latest stable? I think I may be a few out of date then lol.
 
Borealis said:
The kernel power 41 error is simply stating that the machine was rebooted unexpectedly. That will happen any time you have to manually rest the machine.

Those AMD Catalyst Omega drivers have been out for a while and they are the latest stable release, but it may be worth rolling back to a previous version just in case.

igfxCUI is something to do with the onboard graphics on the Intel Core series CPUs. It may be a conflict with the onboard graphics but I honestly can't say.
Click to expand...

Usually the onboard graphics are disabled surely if it detects a card in the gpu slot though?

Curiously enough i was playing Dark Souls for about 1 hour no problems however didnt use steam big picture mode and uhh....

i have 2 usb connections at front of pc i was using 1 for mouse...occasionally though these are a bit "flaky". (1 doesnt work outright and the other is intermittent i guess) I moved mouse to a usb port on back of pc.
Would be surprised if something like that had something to do with it though

Will see if the error happens again thanks :D

Do you have Adterburner installed?

You could try upping the power limit to 25. That fixed black screen issues with my 290s.
Click to expand...

Hi, does it mean increased power draw from the psu? I'm a bit wary of that because i only have a 550w psu (superflower). But if this is fine then i might do that and maybe even OC the card a bit as well :D
 
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I wouldn't OC the card too much with a 550W PSU. Not far beyond 1030 on the core.

Upping the power limit will be fine. It will allow the card to pull more power if needed (not constantly). It helps with stability. There's an option to do so in CCC as well, but I use afterburner.
 
The onboard graphics should be disabled automatically if nothing's plugged into it. I've still got the onboard for my i5 4670k enabled and the BIOS for my mobo (Gigabyte) is set to auto-detect. Despite this, it still shows up in device manager.

I purposely don't disable the onboard manually because if the card french-fries I don't want to have to reset the BIOS manually. It's an old habit from 5+ years back when an old GF7900GS literally started emitting smoke! I didn't have a spare GFX card at the time and needed to get the machine running again to finish my degree coursework!

I have dodgy USB ports as well, something to do with my case. Again, 1 works, 1 works sometimes. All that results in is sometimes your mouse/keyboard doesn't work.

MSI afterburner is a good program. I have to use RivaTuner to help some of my older games run, but I haven't OC'd my card. It's a 7950 that's been factory OC'd and I can play near enough anything on my small 17" monitor at ultra!

I've used AMD Catalyst Control Center (CCC) to up the power safely to get my card running better. I'd advise against OCing the card any more, but using afterburner to up it slightly should be OK.

@Mynight. Catalyst Omega seems to be the new name for the AMD drivers. It also tries to installed AMD Gaming Evolved/AMD Raptr.
 
Ok have upped the power draw by 25% in Afterburner. How come when i restart the pc it doesnt start on the profile i was on? (sure i can save the profile but when i startup the pc i have to load it.)
 
just a wee update. It looks like the +25 on afterburner has done the trick as i have zero black screens since then. Watched numerous full screen videos. No black screen crashes in games either (via big picture mode in steam). Maybe im just lucky eh :D
 
No idea on why it doesn't save your profile. Currently, I don't have afterburner so I don't know. It may be that your card needed more power but at stock speeds it shouldn't...
 
i spoke too soon. Black screens back. Doesnt happen often but happened even with +25 power draw on Afterburner.

who crashed tells me the following

On Sat 28/03/2015 17:57:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032815-5428-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
 
Just happened again. Was watching a video on VLC not even full screen and within 2 minutes i get a black screen crash and a somewhat loud buzzing sound. Which is new! Had to restart pc.

Checked who crashed and it didnt log this crash for some reason.
 
I've had a few black screens in Mass Effect 3 this week. Must be something to do with the ME engine, as I had the same issue in 1 and 2.

I'm downclocking the memory while I play the game, which seems to resolve the issue.

Quite odd, as modern, more demanding games are fine. I can run BF4 maximum quality at 3KVSR with memory at full speed and no issues.
 
So you're now getting a black screen and a loud sound loop/buzzing loop. It sounds like a problem I had with my current system. It turned out to be bad RAM. I'd recommend running memtest and seeing if it picks anything up. RAM is volatile and can suddenly become faulty for no apparent reason.

Interesting that downclocking has sorted out your ME problems Bonjour. I suppose that running the RAM at the JEDEC specification will ensure it's stable. After all, anything over 1600MHz is factory OCd.
 
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Ok ill try that Borealise thanks.

Also downloaded BSODviewer (to make it easier to diagnose the memory dumps i hope)

and downloaded the Intel processor diagnostic tool 64 bit (passed everything)
 
I doubt the CPU is the problem. Of all the hardware faults I've encountered, memory faults are the most common.

Whilst we're on the subject of bad RAM, I remember upgrading a school computer suite (whilst I was at Uni). The head of IT had bought the most budget RAM possible (not Komputerbay but near enough). Out of 24 machines, over half refused to POST with bad memory BIOS beeps! Memtest confirmed the problem. We RMAd the bad stuff and changed it for Kingston, fixed the issue.
 
Its Kingston RAM i have :)

It is an odd one. i restarted pc and went into bios. For some reason my
1600mhz XMP profile was disabled....so i enabled that(when disabled it reads ram as being 1300mhz) and put pc in performance mode (cpu optimizations mainly) also updated VLC.

Anyway been watching same videos as before for an hour or so and no crashes. No doubt this slippery beast will come back to haunt me....but hes gone for now.
 
can you list all your pc parts?

is 25% power control the max in catalyst control centre? you can set it in that instead of afterburner and it loads/sets it when windows starts

its usually ram/voltage related or power control not enough
 
Kingston RAM is generally pretty rock-solid stuff. Depending where you look, 1600MHz is technically an OC. From what I recall, the original JEDEC spec for DDR3 goes up to 1333MHz. Of course I could be talking BS here!

If you cleared your CMOS as part of the fault-finding process, it would have switched back to non-XMP speed.

The performance mode is probably OCing your system slightly. Auto performance optimisation will also have upped certain system voltages so it could be that something needed more juice. What mobo is it?
 
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