Associate
Hi there
My daughter has a Dell XPS 8950 for her animation and visual effects degree course work. It's about 6 months old and has developed a glitch.
The whole screen will 'flash' black for a few seconds (1-2 seconds) before coming back on and any audio playing at the same time will continue to play uninterrupted. This condition is completely random and is not specific to running a certain programme.
On one occasion the pc rebooted to a message “Windows hadn't set up properly”
Today it additionally did a windows hardware remove and insert chime as the screen went black and when the monitor came back on the chrome browser window had changed size.
The chime was this: https://www.youtube.com/watch?v=A9lmrqtwoXM windows hardware remove and insert chime.
Swopping from HDMI cable to Display port didn't help.
Any thoughts or solutions would be much appreciated.
Many thanks
Al
The full spec is listed below. The desktop is under a 4 year support onsite service and the monitor is under warranty
210-BCCE XPS Desktop 8950
Dell 27 4K UHD Monitor | S2721QS - 68.47cm(27")
486-76735 CDX89519 1 SR
338-CCQR 12th Gen Intel(R) Core(TM) i9-12900K processor (16-Core, 30MB Cache, 3.2GHz to 5.2GHz ) 1 SR
490-BGYX NVIDIA(R) GeForce RTX(TM) 3080 10GB (LHR) 1 SR
321-BHFZ 750W Night Sky Platinum PSU with ODD 1 SR
321-BHGK Advanced CPU air cooling 1 SR
370-AGSX 32GB DDR5, 2x 16GB, at 4400MHz; up to 128GB (additional memory sold separately) 1 SR
400-BMQZ 1TB M.2 PCIe NVMe Solid State Drive 1 SR
429-AAXX Tray load DVD Drive (Reads and Writes to DVD/CD) 1 SR
430-XYIX CyberLink Media Essentials for Windows 1 SR
555-BGST Killer(TM) Wi-Fi 6 1675 (2x2) 802.11ax Wireless and Bluetooth 5.2 1 SR
619-ARFD Windows 11 Home, English, Swedish, Danish, Norwegian, Spanish 1 SR
658-BCCO McAfee(R) 30day Trial 1 SR
525-10368 McAfee LiveSafe 12 Month Subscription 1 SR
709-18469 1Y Collect and Return Service 1 SR
199-15487 1Y Premium Support Plus and Onsite Service Upgrade 1 SR
199-15534 Y2-4 Premium Support Plus and Onsite Service Extension 1 SR
My daughter has a Dell XPS 8950 for her animation and visual effects degree course work. It's about 6 months old and has developed a glitch.
The whole screen will 'flash' black for a few seconds (1-2 seconds) before coming back on and any audio playing at the same time will continue to play uninterrupted. This condition is completely random and is not specific to running a certain programme.
On one occasion the pc rebooted to a message “Windows hadn't set up properly”
Today it additionally did a windows hardware remove and insert chime as the screen went black and when the monitor came back on the chrome browser window had changed size.
The chime was this: https://www.youtube.com/watch?v=A9lmrqtwoXM windows hardware remove and insert chime.
Swopping from HDMI cable to Display port didn't help.
Any thoughts or solutions would be much appreciated.
Many thanks
Al
The full spec is listed below. The desktop is under a 4 year support onsite service and the monitor is under warranty
210-BCCE XPS Desktop 8950
Dell 27 4K UHD Monitor | S2721QS - 68.47cm(27")
486-76735 CDX89519 1 SR
338-CCQR 12th Gen Intel(R) Core(TM) i9-12900K processor (16-Core, 30MB Cache, 3.2GHz to 5.2GHz ) 1 SR
490-BGYX NVIDIA(R) GeForce RTX(TM) 3080 10GB (LHR) 1 SR
321-BHFZ 750W Night Sky Platinum PSU with ODD 1 SR
321-BHGK Advanced CPU air cooling 1 SR
370-AGSX 32GB DDR5, 2x 16GB, at 4400MHz; up to 128GB (additional memory sold separately) 1 SR
400-BMQZ 1TB M.2 PCIe NVMe Solid State Drive 1 SR
429-AAXX Tray load DVD Drive (Reads and Writes to DVD/CD) 1 SR
430-XYIX CyberLink Media Essentials for Windows 1 SR
555-BGST Killer(TM) Wi-Fi 6 1675 (2x2) 802.11ax Wireless and Bluetooth 5.2 1 SR
619-ARFD Windows 11 Home, English, Swedish, Danish, Norwegian, Spanish 1 SR
658-BCCO McAfee(R) 30day Trial 1 SR
525-10368 McAfee LiveSafe 12 Month Subscription 1 SR
709-18469 1Y Collect and Return Service 1 SR
199-15487 1Y Premium Support Plus and Onsite Service Upgrade 1 SR
199-15534 Y2-4 Premium Support Plus and Onsite Service Extension 1 SR
