Morning All,
New here so hi!
I'm desperate for some help as I'm pulling my hair out.
I keep getting black screen crashes.
This generally occurs when gaming and will require a forced restart.
Sound will continue, but both my monitors go black and the PC becomes totally unresponsive.
I've tried keyboard shortcuts such as the windows key + P and CTRL,ALT, DEL but this doesn't work.
I upgraded by PC earlier this year from an old build, ditching everything apart from the case and PSU.
My new build is:
ASUS TUF Gaming Z790-PRO Wifi Mboard
Intel i7-14700k CPU
ASUS TUF Gaming 4070Ti Super
Corsair Dominator Platinum RGB 64Gb RAM (2 x 32GB)
2 x Samsung 1TB 980 Pro SSD
Corsair H170i Elite LCD XT Cpu Cooler
Be Quiet! BL109 Pure Wings Fans x 3
I retained a Be Quiet! Dark Base Pro 900 Full Gaming Tower and a Corsair Dominator RM1000X PSU from my original build which was 7 years old.
At the time of upgrade I also purchased an Alienware AW2725DF monitor which is connected via Displayport to my GPU.
I also have a much older Samsung S27D590 LCD monitor that I use as as secondary monitor connected via HDMI.
I've tried upgrading all my drivers, including fresh installs of the graphics drivers, and eventually thought I had identified that it was my PSU that was the problem and was perhaps failing.
I'd read this could be a common cause of black screen and spoke to the local IT company who had built my computer earlier this year and they agreed it sounded likely.
In particular as I was getting some feedback from the main power switch on the back of the computer.
So yesterday I received a brand new 2024 Corsair RM1000X PSU that I quickly installed and got my PC back up and running.
I ran Unreal Engine Heaven Benchmark at Ultra to stress test and everything seemed fined.
Fired up my favourite game, Destiny 2, and had half an hour uninterrupted gameplay with no crashes. Hooray I thought - fixed!
I went back on later, and almost straight away had the moment I dreaded - the black screen crash!
I forced a reboot and the system was stable for a good couple of hours before I shut it off with no further crashes.
But I don't think my problem was the PSU.
Any ideas or tests I might do to try and determine what's causing this?
One thing that did occur to me is that in my particular case, the PSU sits in a cage that slots onto the base plate of the case.
It doesn't go out the back of the case itself and there's an internal cable that connects to another power input on the back of the case where you plug the kettle cable in. This also has its own external on/off switch, but you leave the on/off switch on the PSU on all the time.
Its this external switch that I get some feedback from when turning to the off position. Could this be the cause or am I clutching at straws.
Anyway - all help gratefully accepted!
Thanks!
New here so hi!
I'm desperate for some help as I'm pulling my hair out.
I keep getting black screen crashes.
This generally occurs when gaming and will require a forced restart.
Sound will continue, but both my monitors go black and the PC becomes totally unresponsive.
I've tried keyboard shortcuts such as the windows key + P and CTRL,ALT, DEL but this doesn't work.
I upgraded by PC earlier this year from an old build, ditching everything apart from the case and PSU.
My new build is:
ASUS TUF Gaming Z790-PRO Wifi Mboard
Intel i7-14700k CPU
ASUS TUF Gaming 4070Ti Super
Corsair Dominator Platinum RGB 64Gb RAM (2 x 32GB)
2 x Samsung 1TB 980 Pro SSD
Corsair H170i Elite LCD XT Cpu Cooler
Be Quiet! BL109 Pure Wings Fans x 3
I retained a Be Quiet! Dark Base Pro 900 Full Gaming Tower and a Corsair Dominator RM1000X PSU from my original build which was 7 years old.
At the time of upgrade I also purchased an Alienware AW2725DF monitor which is connected via Displayport to my GPU.
I also have a much older Samsung S27D590 LCD monitor that I use as as secondary monitor connected via HDMI.
I've tried upgrading all my drivers, including fresh installs of the graphics drivers, and eventually thought I had identified that it was my PSU that was the problem and was perhaps failing.
I'd read this could be a common cause of black screen and spoke to the local IT company who had built my computer earlier this year and they agreed it sounded likely.
In particular as I was getting some feedback from the main power switch on the back of the computer.
So yesterday I received a brand new 2024 Corsair RM1000X PSU that I quickly installed and got my PC back up and running.
I ran Unreal Engine Heaven Benchmark at Ultra to stress test and everything seemed fined.
Fired up my favourite game, Destiny 2, and had half an hour uninterrupted gameplay with no crashes. Hooray I thought - fixed!
I went back on later, and almost straight away had the moment I dreaded - the black screen crash!
I forced a reboot and the system was stable for a good couple of hours before I shut it off with no further crashes.
But I don't think my problem was the PSU.
Any ideas or tests I might do to try and determine what's causing this?
One thing that did occur to me is that in my particular case, the PSU sits in a cage that slots onto the base plate of the case.
It doesn't go out the back of the case itself and there's an internal cable that connects to another power input on the back of the case where you plug the kettle cable in. This also has its own external on/off switch, but you leave the on/off switch on the PSU on all the time.
Its this external switch that I get some feedback from when turning to the off position. Could this be the cause or am I clutching at straws.
Anyway - all help gratefully accepted!
Thanks!