Black screen when playing games.

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FMF

FMF

FMF

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Hi,

I've just purchased the OCUK Citizen PC with an added SSD and upgraded to 16gb of RAM.

https://www.overclockers.co.uk/ocuk...-8gb-graphics-three-free-games-fs-1aq-og.html

I've installed windows and and a few games, BF1, PUBG. Unfortunately after playing a minute or so the screen goes Black and I have to hit the reset button on the tower, peripherals also no longer work.

I've installed MSI Afterburner and downloaded the Heaven Benchmark and GPU temps reach around 67c.

Any ideas what could be causing this?

I've already reinstalled the GPU drivers.

Thanks
 
Just checked the event viewer, there's a critical error every time it crashes. Event ID 41. Source Kernel-Power.
 
So just after the critical error (within 5 seconds), there's

Error Audit events have been dropped by the transport.

Error The AMDRyzenMasterDriver service failed to start due to the following error:
The system cannot find the path specified.

Warning
Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ ): Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Windows Hello for Business post-logon provisioning is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.

Before the Critical event.

There's

Audit events have been dropped by the transport. 0

Hope this helps as it means nothing to me.
 
On the uniengine test it also crashes but that is using the gpu.

My thoughts is also the PSU. I've used the recommend PSU on the coolermaster website and they recommend a 750w. The rx590 is more demanding than the 580.
 
So they replaced the GPU, ram and PSU however it is still crashing. Less error messages however, are there any specific tests I can do for the psu?
 
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