Blackberry cannot send mail

Guest2 · 18 Aug 2010 at 08:44

We have a 9700 and are testing it with BES 5. It can receive mail fine but cannot send.

It works perfectly on BES4 and strangley it managed to send an email once at night a couple of days ago, but nothing since.

We have looked on the besexadmin security in AD and it has send as permissions granted.

Are there any additional options that need to be set in BES5 so a user can send mail as well as receive?

Ev0 · 18 Aug 2010 at 09:37

Is the email being sent form the Blackberry is does it stay in the email list with the icon that says it couldn't be sent?

Is the account a member of an admin group in ad at all?

Guest2 · 18 Aug 2010 at 09:41

The email stays in the mail list with a red cross to the left of it.

Its out It enquiries user that I am trying to set this up with, the account is a member of I.T security group (all IT staff) the IT security group is a member of administrators (company name/Builtin

Thanks

Baz · 18 Aug 2010 at 09:45

When you go into the email, does it say at the top why it couldnt be sent?

Ev0 · 18 Aug 2010 at 09:48

I know there are issues with sendas perms on accounts in 'protected' groups such as the administrators group.

Give me a minute and I'll try and remember what you do to get round it.

In the mean time can you test it with a normal user account?

Guest2 · 18 Aug 2010 at 09:49

Baz said:
When you go into the email, does it say at the top why it couldnt be sent?

message status: Desktop email program unable to submit message

Ev0 · 18 Aug 2010 at 10:06

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04707

The answer could be in there, although we didn't do anything with the AdminSDHolder perms.

The above only causes a problem if the user is a direct member of one of the groups listed in the AdminSDHolder acl.

If they are a member of one of the groups via nesting (as in your example above) however they should be fine. Make sure they aren't a direct member of any of the groups listed in the ACL maybe?

Not sure if that will be your problem though, but worth a look...

Guest2 · 18 Aug 2010 at 10:20

Thanks. We tried the AdminSDHolder perms and looked at the article above. What we have done is removed the admin group from the nested account and checked the sendas permission. Hopefully this check box will not take itself off again, presumably this is what it did before as a security measure related to the nested admin group.

- hope that makes sense!