Blackberry Email Help

Dangerous · 7 Dec 2009 at 19:53

Right I'm trying to help someone setup his BB Curve to send/receive his POP3 email account and as I dont have a device or ever used one I'm not 100%

He has logged on and created a account with http://www.o2email.co.uk/

Added O2 and personal email accounts

Added the PIN/IMEI but then says please register your device with a wireless network? Doesnt it download via gprs/3g?

Dangerous · 7 Dec 2009 at 20:10

JUMPURS said:
With his service provider (o2 i assume?) he will need to have Blackberry Internet Service (BIS) added onto his account to allow it.

It could be that they haven't enabled it on his account and that is why.

Yeah O2 - I'll get him to check.

Dangerous · 7 Dec 2009 at 20:15

I'm not near the device and he knows sod all about phones/tech - I'll ask him to contact O2 and they might be able to talk him through and check if he has the BIS.

Dangerous · 7 Dec 2009 at 20:22

Yes its in lowercase gprs - Many thanks.

Internet works on the device but no email.