Soldato
- Joined
- 21 Sep 2009
- Posts
- 5,267
- Location
- London
Can't send texts now, stoopid BB
blackberry email issue
- Thread starter slinxy
- Start date
Hmmm... I think I'm just going to wait until all this blows over to start configuring things on mine, internet seems to be working ok but I can't even get the email config app to start
Hey, I had the same problem all day yesterday until it starting working about 10pm last night, no email at all today and none of the BBM stuff like BeWeather or Whatsapp working is most frustrating on a new phone!
Off to bed now, hopefully all will be ok tomorrow!
Thats your network playing up...texts have absolutely FA to do with the BIS service that currently down at the moment.
Seems like it failed to switch over when the server went down according to what RIM have said.
RIM said:
Hmmm... I think I'm just going to wait until all this blows over to start configuring things on mine, internet seems to be working ok but I can't even get the email config app to start
Its all you noobs getting your new 9900s thats caused the BIS service to crash spectacularly
Soldato
- Joined
- 11 Oct 2005
- Posts
- 5,713
- Location
- Derbyshire
Woke up to 100+ emails on my BB at 8am
Just gone through them and then tried a bbm and didn't work.
now just tried to send some emails and still nothing.
So it appears it sort of worked between the hours of 2am-8am but not know.
Just gone through them and then tried a bbm and didn't work.
now just tried to send some emails and still nothing.
So it appears it sort of worked between the hours of 2am-8am but not know.
hehe yeah I can't believe it all went ****-up the DAY I got mine!Its all you noobs getting your new 9900s thats caused the BIS service to crash spectacularly
It won't even entertain the idea of me setting up my Hotmail at the moment, if I hit the 'Email Account Management - Set up Internet email accounts' button it immediately tells me it's unable to open the application and to contact my service provider.
Our BES traffic is non existent this morning - had some last night
Another update from Orange @ 09:38
Update
Research In Motion has advised that core services are on line and traffic flow is trending positively, Research In Motion support teams continue work on a full restoration of all services. Current Status is as follows 50% of BES email is successful, 50% of BIS email is successful, BISB Browsing is disabled, BBM is disabled, Push-APIs are disabled.
Another update from Orange @ 09:38
Update
Research In Motion has advised that core services are on line and traffic flow is trending positively, Research In Motion support teams continue work on a full restoration of all services. Current Status is as follows 50% of BES email is successful, 50% of BIS email is successful, BISB Browsing is disabled, BBM is disabled, Push-APIs are disabled.
Network time is provided by the network not BES IIRC. SMS/MMS are operator parts and should always work (the resilience in SMS is huge, it can withstand everything but new years eve at 00:01
)If BIS&BES are at 50% and BBM is dead I honestly wouldn't do any setup until it reaches situation normal, it's likely they have disabled account addition until it returns to 100% service anyway, that's the first service to be dropped usually.
This is quite amusing. This sounds like (I have zero proof, just using their words) their setup is single site dependent otherwise they would have said "the failover datacentre didn't work". Keep Classy RIM.
It's picking up network time now so that must've been an Orange blip or just the device waking up overnight.Network time is provided by the network not BES IIRC. SMS/MMS are operator parts and should always work (the resilience in SMS is huge, it can withstand everything but new years eve at 00:01
If BIS&BES are at 50% and BBM is dead I honestly wouldn't do any setup until it reaches situation normal, it's likely they have disabled account addition until it returns to 100% service anyway, that's the first service to be dropped usually.
Will wait until RIM confirm everything is hunky-dory before trying to configure email again.
Just got off the phone with support. They won't commit to how long this will take to resolve ...hours or days..............
The flip side of this is that many of my users are loving the release of not having a constant influx of emails.
The flip side of this is that many of my users are loving the release of not having a constant influx of emails.
Looks like this a major major problem...its now going worldwide this outage with N America also being affected now :/
Unbelievable that RIM still havent fixed this issue and they havent really said anything as to how long its going to take. This is possibly the worse outage i have ever had on my BB, its ridiculous and the fact that RIM arent saying much makes it even more worse.
Is it any wonder that RIM is slowly but surely dying a slow death...shame really
http://crackberry.com/blackberry-services-down-again-emea-region
Unbelievable that RIM still havent fixed this issue and they havent really said anything as to how long its going to take. This is possibly the worse outage i have ever had on my BB, its ridiculous and the fact that RIM arent saying much makes it even more worse.
Is it any wonder that RIM is slowly but surely dying a slow death...shame really
http://crackberry.com/blackberry-services-down-again-emea-region
Someone's balls are on the block over at RIM HQ as we speak I'd have thought, and you'd like to think they might revise their DR strategy once this all blows over too so hopefully it won't happen again.
1 out of 15 active BES users on my network is affected. BT confirmed the issue is sporadic and that 8 out of their 50 or so internal users are affected on BES as well.
Over 70 million users worldwide are affected.
Still no ETA on complete fix!
It just so happens that the one user affected here is the only user who always seems to have phone/laptop problems
Over 70 million users worldwide are affected.
Still no ETA on complete fix!
It just so happens that the one user affected here is the only user who always seems to have phone/laptop problems
update at 15:20
Update
Research in Motion have advised that the hot-fix implemented is 100% complete. Following a sustained period of recovery they are now seeing dips in the throughput of data and traffic levels are dropping. BlackBerry Internet Browsing, BlackBerry Messenger and Push-APIs are still disabled. Customers are continuing to experience performance and availability issues which are being investigated.
Update
Research in Motion have advised that the hot-fix implemented is 100% complete. Following a sustained period of recovery they are now seeing dips in the throughput of data and traffic levels are dropping. BlackBerry Internet Browsing, BlackBerry Messenger and Push-APIs are still disabled. Customers are continuing to experience performance and availability issues which are being investigated.
http://www.rim.com/newsroom/service-update.shtml
If you want to keep up to date as to what is happening with this data outage.
If you want to keep up to date as to what is happening with this data outage.