Blackberry Enterprise Server Express - help!

DoubleCheese · 27 Nov 2010 at 16:32

We've recently received 3 BB Bold 9700's and as we have our own Exchange Server I've installed the BBESE software on our SBS 2003 machine. I followed the online guides to during the install and the BB services are running.

However the issue is that I cannot log into the Administrative Services or the Web Desktop. No matter what credentials I put it (known correct ones) it will not load. Any ideas?

These devices are proving to be a headache and a half!

gt74 · 30 Nov 2010 at 19:53

BESAdmin is case sensitive - make sure you're getting it right. Check the logs for a conflict in kerberos.

Run through this link

http://www.blackberryforums.com/bes-admin-corner/221560-login-problem-blackberry-administration-service.html

I had the same problem - On another setup, I've not bothered with BES, I've created a mail contact in exchange and forward mail to the blackberry voda accounts.

droyden · 1 Dec 2010 at 21:00

Remember there are issues with BES and privileged groups, admin/domain admin etc

Sin_Chase · 6 Dec 2010 at 02:25

You cannot run BES on a system which has Outlook installed.

Therefore you cannot run it on SBS.

You could attempt to remove office entirely from SBS (It's going to be messy) then install CDO+MAPI.

http://www.microsoft.com/downloads/...31-079A-43A9-BFF2-0A110307611E&displaylang=en

You really do have to follow the installation white papers to the LETTER.

There is a guide here:

http://www.blackberryforums.com.au/forums/microsoft-exchange/281-bes-sbs-2003-a.html

Although it does not to address the fact RIM does no support installing BES alongside outlook.

RIMs own KB on the matter:

http://www.blackberry.com/btsc/sear...Public&dialogID=29728379&stateId=0 0 13979999

Saundie · 6 Dec 2010 at 06:51

Sin_Chase said:
You cannot run BES on a system which has Outlook installed.

Therefore you cannot run it on SBS.

According to BlackBerry, SBS 2003 is a supported operating system; http://docs.blackberry.com/en/admin/deliverables/18763/SR_BES_1049532_11.jsp

Besides, SBS 2003 doesn't come with any office applications pre-installed. Any incompatibility between Outlook and BlackBerry Enterprise Server Express is irrelevant unless you deliberately install Outlook on the server (which would be a bad idea anyway).

Sin_Chase · 6 Dec 2010 at 08:28

Saundie said:
According to BlackBerry, SBS 2003 is a supported operating system; http://docs.blackberry.com/en/admin/deliverables/18763/SR_BES_1049532_11.jsp

Besides, SBS 2003 doesn't come with any office applications pre-installed. Any incompatibility between Outlook and BlackBerry Enterprise Server Express is irrelevant unless you deliberately install Outlook on the server (which would be a bad idea anyway).

Outlook is part of the "full" (all discs) SBS install, yes. MOST people whom would set up SBS would put it on unless they knew better.

Disc 5 or 6 iirc.

Saundie · 6 Dec 2010 at 10:34

Interesting, disc 5 is indeed Outlook 2003. That's pretty stupid, considering Microsoft have always recommended against installing Outlook on an Exchange Server.

Toughnoodle · 6 Dec 2010 at 10:53

It doesn't install Outlook on the server, but it does copy the installation files to a share. You can use the SBS connect computer software to automatically install Outlook2003 to the PCs.

I have had the same problem with BES I think it turned out to be that I updated to latest Java and it broke it.

Sin_Chase · 6 Dec 2010 at 12:07

Toughnoodle said:
It doesn't install Outlook on the server

I cannot remember the last SBS2003 server I worked on which did not have it installed.

Saundie · 6 Dec 2010 at 12:36

Sin_Chase said:
I cannot remember the last SBS2003 server I worked on which did not have it installed.

The reason I didn't think it came with SBS2003 is because it's on none of the 30 that I manage