Blue Pixels?

DJ85 · 4 Apr 2019 at 03:56

was wandering if someone can help me out, I'm not sure what it is but it has only just appeared 2 days ago. looks like a blue light along the bottom of my screen. It only visible when the screen is dark ie at startup or when watching something with dark lighting, under general use like internet browsing it is fine.

sorry for the crap pictures

as you can see its like a thin blue line along the bottom fading up!

DJ85 · 4 Apr 2019 at 15:26

Thank you I’ll have a look into it, my laptop is only a year old past April, didn’t think I would have had any issues so soon, I’ll maybe get in touch with MSI see what they offer in ways of help.

DJ85 · 5 Apr 2019 at 00:01

I’ve contacted MSI customer services and luckily I have 10 days left on my warranty so there going to pick it up next week and take it away for a look and replace if needed. Weird that it’s only noticeable some of the time

DJ85 · 5 Apr 2019 at 00:11

I thought If it was there it’s there. I see it at startup and also when watching videos etc but I don’t see it when I’m gaming. I did look on the MSI website under the warranty section and display is 12 months so I have my fingers crossed they come good of it. For the price of it I expected the screen to last more than a year at least

DJ85 · 5 Apr 2019 at 00:32

I can have a look tomorrow and see if it might be the case, I do know that if you press the middle of it, it’s shows up more and gets larger than back to what it is when I let go, I’m usually ok going into laptops and changing things round and fixing stuff but I don’t want to muck around with the display, well not until I get an answer from MSI anyways! could have been there for a while as I don’t really watch films on it much, only recently I’ve had more time on my hands at work and like I said never shows up gaming.

DJ85 · 10 Apr 2019 at 08:15

All packed up and awaiting pick up from MSI I got in touch and showed them pictures etc and they agreed to pick it up and have a look.
Hopefully returns fixed.

DJ85 · 11 Apr 2019 at 14:55

I’ll see what they come back with if they fix it if not,
Is it possible to ask for a refund/replacement after a year? A year and one day to be exact, how would I go about it if I had to?
I’ll find out in the next couple of days the outcome should have it back early next week hopefully. Having gaming withdrawals

DJ85 · 12 Apr 2019 at 18:19

How much warranty to laptops usually come with. Is it 12 months for electrical equipment? My year was up on the 10th of april but I have contacted msi a few days before about it so It has been logged before the 12 month mark.
I got a txt from them they have received my laptop and are investigating but like you said if it’s happened once nothing stopping it happen again.
I was £1600 for it so I expected it to last more than a year before something went wrong.
I can’t do the last option as I am not connected to any social media at all.
Going to have a read up on the laws see where I stand.