BlueScreen

CEUOTC · 21 Apr 2012 at 23:11

Hi all,

Still enjoying my new OCuk system however the GPU (Sapphire HD 7970) does not seem to work well with Google chrome, randomly Google chrome will start to lag then my computer will freeze, BSOD and the following info is displayed after reboot.

BSOD message : Attempt to reset display driver and recover from time-out.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID:

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8016C09010
BCP2: FFFFF88004C45AE4
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I have done the following:
1. Several clean installs of windows.
1. Several clean installs of windows on different HDD's.
2. A clean install of the GPU drivers with and without CCC.
3. Disabled the HD 3000.
4. Enabled HD 3000 updated the drivers.
5. Updated the chip set drivers of the motherboard.
6. SSD has the latest firmware (BSOD happened before and after)

Even after all of this the system still randomly BSOD.

System is:

i7 2700k@stock
HD 7970@stock (bought from another retailer)
16 GB G.Skill
Asus P8Z68-v Gen/3 (latest bios)
Crucial M4 256 (Latest firmware)
2TB WD.

This happened with 12.2/12.3 and 12.4 beta drivers.

So next stop l guess is to throw in the GPU that came with the bundle and see if l can't narrow it down a little.

Any help would be greatly appreciated.

Regards.

C.

beejjacobs · 21 Apr 2012 at 23:26

Yeah, try just using the HD3000 with the 7970 not installed. That'll narrow it down a bit!

CEUOTC · 21 Apr 2012 at 23:30

Cheers mate just had the same thought, will give it a bash tomorrow.

CEUOTC · 22 Apr 2012 at 00:55

Well decided to remove the GPU and system has been chundering away happily with multiple (+40) tabs open in google chrome without so much as a twitch, so either 12.3 drivers etc are at fault or the GPU is :eek:

Further testing with a diff card should help.

rob77 · 23 Apr 2012 at 00:35

I've just got a vtx3d 7970 and got the exact same bluescreen tonight. I'm using google chrome the same as you and was surfing when my screen went black, froze and came up with the BSOD error code 116. I'm too using the 12.3 drivers and wonder if there is a fault with them or something else?

Does yours only lock up when using chrome or does it do it at random times? I'm using 2 monitors if that makes any difference and it's the first time I've seen it tonight.

Edit to say it has just done it again. I was browsing ebay using chrome and then came on here and the screen went black again, mouse pointer froze and blue screened. I'm wondering if it is the ebay website causing some faults because I noticed some funny stuff when using it. I have a couple of graphic cards up for sale on there at the moment and was browsing the listings. Some of the pictures I saw were not of the actual listings and had been replaced by what looked like screen caps of tv programmes and films. When I went in to the actual listing the right picture was shown but I couldn't read the text as it was saying it was unavailable. I'll try ebay again but maybe I have some spyware or something on my computer causing the faults.

rob77 · 23 Apr 2012 at 02:48

Just a quick update. It does seem to be driver related and after trawling through google found a fix. I am running dual monitors and a lot of other people were having the same problems. I had one monitor connected through DVI and the other through the HDMI to DVI convertor. Changing this to the Display Port to DVI adaptor seems to have helped and I havent had a blue screen since. Hope this helps.

CEUOTC · 24 Apr 2012 at 00:37

rob77 said:
I've just got a vtx3d 7970 and got the exact same bluescreen tonight. I'm using google chrome the same as you and was surfing when my screen went black, froze and came up with the BSOD error code 116. I'm too using the 12.3 drivers and wonder if there is a fault with them or something else?

Does yours only lock up when using chrome or does it do it at random times? I'm using 2 monitors if that makes any difference and it's the first time I've seen it tonight.

Edit to say it has just done it again. I was browsing ebay using chrome and then came on here and the screen went black again, mouse pointer froze and blue screened. I'm wondering if it is the ebay website causing some faults because I noticed some funny stuff when using it. I have a couple of graphic cards up for sale on there at the moment and was browsing the listings. Some of the pictures I saw were not of the actual listings and had been replaced by what looked like screen caps of tv programmes and films. When I went in to the actual listing the right picture was shown but I couldn't read the text as it was saying it was unavailable. I'll try ebay again but maybe I have some spyware or something on my computer causing the faults.

Only even happens in Chrome.

WoT, Swtor, BF3 etc all fine. Refitted GPU, clean install of drivers so still testing fine atm tho.

CEUOTC · 24 Apr 2012 at 00:39

rob77 said:
Just a quick update. It does seem to be driver related and after trawling through google found a fix. I am running dual monitors and a lot of other people were having the same problems. I had one monitor connected through DVI and the other through the HDMI to DVI convertor. Changing this to the Display Port to DVI adaptor seems to have helped and I havent had a blue screen since. Hope this helps.

Using DVI to get the 120Hz on monitor.

CEUOTC · 26 Apr 2012 at 14:50

After posting all of this remembered l could not install the latest windows update of intel drivers. So after a malware scan which then enabled me to upgrade the Intel drivers from windows update the BSOD has not reared its ugly head again.

Job done me hopes.

Just thought l would post my "fix".

Regards.

C.