Hello,
I have a problem with a laptop running Windows 7 Pro. I have recently purchased a USB Bluetooth dongle to connect the laptop to a JBL portable speaker. It was a non-branded dongle but works fine and I have been using this okay for the past week or so.
I ordered a new Bluetooth speaker, however as soon as I connect this speaker to the laptop via Bluetooth Windows BSOD's and reboots. This happens every time I try to connect to the new speaker.
The old speaker continues to work fine.
I have tried removing and re-adding the Bluetooth connection to the new speaker but this doesn't not seem to have resolved the issue.
Below is the dump file from the BSOD:
==================================================
Dump File : 032115-40466-01.dmp
Crash Time : 21/03/2015 16:52:49
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x82d6d000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82c38e73
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+3e22
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b4f
Stack Address 1 : ntkrnlpa.exe+38e73
Stack Address 2 : BthAvrcp.sys+2545
Stack Address 3 : BthAvrcp.sys+2751
Computer Name :
Full Path : C:\Windows\Minidump\032115-40466-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 182,744
Dump File Time : 21/03/2015 17:14:08
==================================================
Any suggestions?
Thanks
I have a problem with a laptop running Windows 7 Pro. I have recently purchased a USB Bluetooth dongle to connect the laptop to a JBL portable speaker. It was a non-branded dongle but works fine and I have been using this okay for the past week or so.
I ordered a new Bluetooth speaker, however as soon as I connect this speaker to the laptop via Bluetooth Windows BSOD's and reboots. This happens every time I try to connect to the new speaker.
The old speaker continues to work fine.
I have tried removing and re-adding the Bluetooth connection to the new speaker but this doesn't not seem to have resolved the issue.
Below is the dump file from the BSOD:
==================================================
Dump File : 032115-40466-01.dmp
Crash Time : 21/03/2015 16:52:49
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x82d6d000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82c38e73
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+3e22
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b4f
Stack Address 1 : ntkrnlpa.exe+38e73
Stack Address 2 : BthAvrcp.sys+2545
Stack Address 3 : BthAvrcp.sys+2751
Computer Name :
Full Path : C:\Windows\Minidump\032115-40466-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 182,744
Dump File Time : 21/03/2015 17:14:08
==================================================
Any suggestions?
Thanks