Blueyonder/telewest speed problem

[Mana]

Hi there,

For the last few months i have been enjoying a fast 4mb/s line from by. The surfing was fast and i could regularly download at my max of 480kb/s. Recently however due to an unpaid bill they cut us off. Rang them up and paid and were duely reconnected. New ip and all. Now however, i can't achieve my max downloads at all. I keep fluctuating around the 20kb/s-200kb/s mark and surfing is really slow.

Do u reckon they downgraded us? i thought of this and did a speed test thing at adslguide and it reported back that my line could download at 0.5mb/s which sounds about right for a 4mb/s line. Why then the sudden drop in quality. Any suggestions. I dont think its an error my end because i havent changed anything.

Guess i will ring them up if this continues.

 

[Mana]

ah i am in Archway (North London N19). Its weird, if i reboot the modem then my download speeds go back to normal but then after about 30 mins the quality degrades and i am back to slowville.

i have run some diagnostic programs and they all say that this line is pinging slower than it should and downloading slower as well .

can anyone shed any light on this?

 

[Mana]

just a little update, rang up and explaing the problem and the guy moved me to a different ubr or channel or node or something. still the same rubbish downloads but he also said there were slow speed issues in *** area and that engineers were workingon it. anyway problem solved as i now get my max 480kb/s . guess the problem was on their end.