Hey everyone,
Not sure if this is general or home so please move if I've done this wrong!
So... my boiler has been failing since about the 26th January. Making a racket and sounding like a trombone. My Google fu finds it's something to do with a low flue reading causing vibration or bad combustion. Anyway, it was working but annoying. I put it through Bosch warranty repair as an intermittent fault and they put a repair date as the first week in March!
Not wanting to take a slot from someone who needs an urgent repair I left this as it was. The boiler was working fine but was vibrating once the boiler was "topping off" the heating rather than ramping up.
Today, my boiler has packed up with an EA error and won't work at all now. It's some kind of gas detection or flame detection issue so we now have no hot water or heating.
Going on the bosch support site I raise another repair request but this time it is as no hot water or heating. After filling this in and then completing the covid questionnaire I got my booking for an engineer on the 25th of February! 8 days from now.
My boiler is 27 months old, has a 10 year warranty and has now failed and Bosch want me, my girlfriend and my 14 year old daughter to have no hot water or heating, in WINTER no less, for 8 days! I went on the chat support and pretty much was fobbed off with sorry that's the earliest they can do and that's it.
Sooooo, surely this can't be right and is there any law or rule I can quote for help or somewhere I can go to? I don't mind being cold or stinking
but my daughter will be doing her schooling at home next week in the cold and my girlfriend works for the NHS and needs to keep clean and showered etc after her shift and the shower runs off the boiler, it isn't electric.
To top it off we cannot, or rather legally can't, go to anyone elses house currently either due to lock down so we are pretty much screwed!
They don't know my circumstances but I put on chat that they are pretty much letting me and my family freeze to death if it was cold enough as our house is a 1930s build and has no cavity wall so it gets cold very fast!
We do have an electric fire in the living room so it won't come to that and if needs be ill buy an oil radiator for every room but 8 days without a boiler can't be right surely?
If I pay for the repair I'll be out of pocket and will probably invalidate my warranty and they say they cannot send or pay for any independent repairs!
I appreciate maybe a couple of days delay due to the current climate but 8??!
Not sure if this is general or home so please move if I've done this wrong!
So... my boiler has been failing since about the 26th January. Making a racket and sounding like a trombone. My Google fu finds it's something to do with a low flue reading causing vibration or bad combustion. Anyway, it was working but annoying. I put it through Bosch warranty repair as an intermittent fault and they put a repair date as the first week in March!
Not wanting to take a slot from someone who needs an urgent repair I left this as it was. The boiler was working fine but was vibrating once the boiler was "topping off" the heating rather than ramping up.
Today, my boiler has packed up with an EA error and won't work at all now. It's some kind of gas detection or flame detection issue so we now have no hot water or heating.
Going on the bosch support site I raise another repair request but this time it is as no hot water or heating. After filling this in and then completing the covid questionnaire I got my booking for an engineer on the 25th of February! 8 days from now.
My boiler is 27 months old, has a 10 year warranty and has now failed and Bosch want me, my girlfriend and my 14 year old daughter to have no hot water or heating, in WINTER no less, for 8 days! I went on the chat support and pretty much was fobbed off with sorry that's the earliest they can do and that's it.
Sooooo, surely this can't be right and is there any law or rule I can quote for help or somewhere I can go to? I don't mind being cold or stinking
but my daughter will be doing her schooling at home next week in the cold and my girlfriend works for the NHS and needs to keep clean and showered etc after her shift and the shower runs off the boiler, it isn't electric.To top it off we cannot, or rather legally can't, go to anyone elses house currently either due to lock down so we are pretty much screwed!
They don't know my circumstances but I put on chat that they are pretty much letting me and my family freeze to death if it was cold enough as our house is a 1930s build and has no cavity wall so it gets cold very fast!
We do have an electric fire in the living room so it won't come to that and if needs be ill buy an oil radiator for every room but 8 days without a boiler can't be right surely?
If I pay for the repair I'll be out of pocket and will probably invalidate my warranty and they say they cannot send or pay for any independent repairs!
I appreciate maybe a couple of days delay due to the current climate but 8??!
