Booooooo Wow hack

[No1newts]

Just wanted to pop onto my old WoW account, taken up other games at the mo (but have still kept the account active and weirdly applied for the Beta test of Cata) but was going to let my younger cousin have a blast.

Anyway was just logging into the account and got confronted with a request for a authenticator code. I have never set up an authenticator for my own account so I am assuming that I have been hacked.

How do I go about sorting this out? Rather vexed to say the least

Edit: Just to flesh this out a little I have never had anything like this happen before, I have never visited any of the dodgy gold buying sites and I have never been stupid enough to click on the pathetic scam link e-mails you get to hack into your account.

 

[No1newts]

They sort it out over the phone pretty good and fast from what I hear but no idea what support is like over a weekend :/

Might have to do it via email/interwebs?

Just had a look at that and they want me to send an e-mail with a picture or scan of something like my driving licence to prove my ID.

Now not to doubt blizzard but if they cant guarantee the safety of an account when I am not even logging in and out of it I am not particularly keen on sending my personal ID's across the web to them

 

[No1newts]

You must have clicked or downloaded something dodgy. They didn't pull your email address and password out of thin air lol.

Only thing even vaguely wow related that I have downloaded it raid add-ons but that was getting on 2-3 month ago now.

I know how dodgy the interwebs can be so I avoid anything other than main stream sites.

But shizzle can happen, lazy blizz doesnt seem to work weekends, doubt they will work bank holiday monday either so I will get on the phone Tuesday. Luckily I have rarely played during wrath so they wont have much to sell Im not even worthy of a hack!

 

[No1newts]

ring them and all they'll ask for is basic stuff like the CD key and your name/address. They'll send a new password to your email.

Im doomed, god knows what my CD-key is havent even got my original CD copy I bought way back in vanilla. As I said I havent had any account problems so dont even know my secret question never mind the answer

Sure I can probably blag it as I know the account no of my card which is linked the account and other stuff like that

 

[No1newts]

Have you always kept your flash player up to date? Easy to get a keylogger from ad banners otherwise. Not fallen for any phishing e mails?

Perhaps it could be this, cant remember last time I updated flash. Will take that on board.

Nah none of the e-mail scams, these days if I dont know where an e-mail is from I just delete it regardless, dont even open the thing.

Anyways thanks for the help all, will get this sorted so my little cous can try the game next week. Much appreciated

 

[No1newts]

Oh dear me someone squeeze my testicles and slap me in the face!

To make this even worse on the off chance I dropped our lovely and friendly local Blizz worker ColiN a trust e-mail a while back about getting onto the alpha/beta testing of Cata and I have got an e-mail inviting me to that but my account has been hacked

Now if that isnt bad luck I dont know what bloody is lol

edit: I think anyway, the e-mail looks a little shifty to be honest

 

[No1newts]

Well massive thank you to super Col who e-mailed me out of the blue and within 1 hour got the password reset. Much appreciated mate!

edit: and everything back as well, true superstar bud! Thanks again, now if you can sort me out with that alpha wink wink nudge nudge

 

[No1newts]

Already sorted, wasnt me, i just nudge it along for the player.

But as Apok says,

Customer support number, from the uk is 0800 931 0800

Very good number to remember! they can help with anything [almost]

Now please, keep that account safe! lol.. and if you want to know if you got a cata invite, check your battlenet

ColiN

I hope thats a hint

Thanks again bud!