Bought a premade 11 months ago and this happens

[tcale]

This has been happening for awhile now and it’s random, it started with random lines down my monitors which I thought was my monitor but I bought a new one and it’s the same.

if I reseat my gpu completely take it out and reinstall it, it seems to fix it for a little while but leaves faint lines down the screen.
See images of what happens, I’m guessing this must be a faulty GPU or could it be the motherboard? How do I go about getting it swapped ?

https://ibb.co/cJ7vMbD
https://ibb.co/6NSqwvV

 

[Haze]

Try contacting the people you brought it from...?

 

[mickyflinn]

Does look like the gpu or a poor quality psu .

 

[Fluffybob]

Surely it's still under warranty though ?

 

[tcale]

I bought it from Overclockers

 

[ZXSpectrum]

Support | PC Systems & Components | Overclockers UK

Looks like a faulty GPU I am sure they will sort it out.

Just out of interest, when you installed your new monitor did you use your current cables or the new ones that came with the monitor? I could be just a faulty cable.

 

[Craig_d1]

Pretty much all OCuk prebuilds have this at the bottom of the pages of each one....


Warranty Information
- Three Year (36 Month Collect and Return) Mainland UK Only
- Warranty for customers outside of the UK is Return To Base
- Standard Warranty includes a three year, free labour upgrade service - Please contact our system support team.
- Labour Free Upgrade Service available upon request

TELEPHONE:
From the UK: 01782 44 44 55
International: +44 1782 44 44 55
Calls charged at standard rate, contact your service provider for more information.

Lines are open Monday to Friday: 09:00 - 17:00
We are closed on Christmas Day, Boxing Day and New Year's Day Bank Holidays.
We close at 3:00pm on Christmas Eve and New Year's Eve.

 

[Syore]

+1 for faulty graphics card. It looks like the one of the vram is faulty.

 

[montymint]

I bought it from Overclockers

https://forums.overclockers.co.uk/community/ocuk-customer-service.116/

 

[tcale]

Support | PC Systems & Components | Overclockers UK

Looks like a faulty GPU I am sure they will sort it out.

Just out of interest, when you installed your new monitor did you use your current cables or the new ones that came with the monitor? I could be just a faulty cable.

I actually used an old dvi cable because the monitor only came with a hdmi. It worked fine previously but when I remove the Gpu and fully install it back into the pci slot it then lets me load the computer with the faint lines down it.

 

[Holst1981]

I actually used an old dvi cable because the monitor only came with a hdmi. It worked fine previously but when I remove the Gpu and fully install it back into the pci slot it then lets me load the computer with the faint lines down it.

I would try an alternative cable if you have one.

Otherwise contact ocuk.

 

[tcale]

I would try an alternative cable if you have one.

Otherwise contact ocuk.

il give it a ago, just seems strange. I even bought a GPU anti sag device for my 3080 too.

 

[freddie64]

What system and monitor did you get?

Could be the PSU if it's one the Kolink range. Are you using 2 seperate power cables for the 3080?

You say you use a old DVI cable, take it you mean a Displayport cable as i don't think the 3080 has a DVI port.

 

[tcale]

What system and monitor did you get?

Could be the PSU if it's one the Kolink range. Are you using 2 seperate power cables for the 3080?

You say you use a old DVI cable, take it you mean a Displayport cable as i don't think the 3080 has a DVI port.

Yea sorry my mistake a display port cable, my monitor only came with a hdmi which isn’t good enough. So it is an old display port cable.

my specs are:
CPU - AMD Ryzen 5900x at 4.8GHz
GPU - GIGABYTE GEFORCE RTX 3080 GAMING OC
Motherboard - Gigabyte X570 GAMING X
RAM - Corsair Vengeance RGB PRO Black 32GB
Storage - Corsair Force MP600 1TB and Samsung 2TB 870
PSU - Corsair TX850M 850W
CPU cooler - Cooler Master MasterLiquid ML240L V2 RGB AIO CPU Cooler - 240mm
RGB - Phanteks Digital RGB LED Strip - Combo Set
Case - MSI MPG Sekira 500X Mid-Tower ARGB Gaming Case

 

[freddie64]

GIGABYTE GEFORCE RTX 3080 GAMING OC

Wonder if this is causing your issues?

https://forums.overclockers.co.uk/t...-oc-vision-power-connector-concerns.18900176/

 

[tcale]

Wonder if this is causing your issues?

https://forums.overclockers.co.uk/t...-oc-vision-power-connector-concerns.18900176/

Hopefully not but thanks il check my card out when I get chance.

 

[EsaT]

Because of GPU (and cable) handling/transmitting image in horizontal lines, vertical stripes usually hint to issue inside monitor itself in addressing of pixels in LCD matrix.
But change of monitor should solve that, unless it's some faulty batch.
Do you have other image source to test monitor?

Also broken VRAM/GPU should cause random corruption all over the screen, or everything being plain mess.
Maybe broken driver could cause such issue...

 

[tcale]

Because of GPU (and cable) handling/transmitting image in horizontal lines, vertical stripes usually hint to issue inside monitor itself in addressing of pixels in LCD matrix.
But change of monitor should solve that, unless it's some faulty batch.
Do you have other image source to test monitor?

Also broken VRAM/GPU should cause random corruption all over the screen, or everything being plain mess.
Maybe broken driver could cause such issue...

It won’t be the gpu drivers I’ve done several clean installs and same issue, it’s only started happening in the last few months. Il change the cable for the monitor and see if that fixes it

 

[tcale]

Ok guys so it seems as if it’s my monitor that’s the issue, it’s maybe 6 months old.

I got the same issue when changing the display cable but when I unplugged my monitor from the Pc my second monitor worked fine and my main monitor still had the white lines down it even when just hooked up to the power

 

[EsaT]

Yep, that's pretty certainly borked monitor, if it shows lines on screen without any input signal.